Occupation
Customer Success Manager
A Customer Success Manager works with existing customers, usually in a SaaS or subscription business, to ensure they realize value from a product and renew or expand their contracts over time. They manage onboarding and retention strategy for an assigned book of accounts, use CRM software to track health scores and touchpoints, perform customer data analysis to spot churn risk or upsell opportunity, and rely on cross-functional collaboration with sales, support, and product teams to resolve issues. This client-facing role is common in tech companies and is typically held by relationship-oriented professionals with backgrounds in account management, sales, or support.
Duties & responsibilities
- Manage relationships with assigned customers to drive retention, renewal, and expansion revenue
- Onboard new customers and guide them through product adoption and implementation
- Monitor customer health using CRM software and data analysis to identify churn risk and upsell opportunities
- Partner with product, support, and sales teams to resolve customer issues and improve satisfaction
- Conduct regular business reviews with customers to assess value realization and strategic alignment
What Customer Success Manager roles involve, from employers’ own postings.
How much does a Customer Success Manager make?
Employers posting Customer Success Manager roles list a median of $148,000 a year (middle half $129,000–$191,000), from 68 postings that state pay.
81% of open Customer Success Manager roles publish a range. Only some employers state pay, and the ones that do skew to California and New York, where the law requires it. Which states’ postings state pay
Who is hiring for Customer Success Manager roles?
84 open Customer Success Manager roles from 43 employers; the most at SAP, Menlo Ventures Portfolio and Moody's Corporation, and in New York, California and Washington, D.C..
From employers’ own postings, as of.
Customer Success Manager in the job market
Last checked October 28, 2026
- Open roles
- 84
- Employers
- 43
- Median pay
- $148,000
- Disclose pay
- 81%
on Career App right now
hiring for it
from 68 roles
of these roles
Career ladder
Often comes from
Often leads to
Similar roles
Open Customer Success Manager roles (84)
Customer Success Manager
Samsung Semiconductor
New York, NY
Listed on Samsung Semiconductor’s careers site · Apply there ↗
Top Creator Management Associate (Contractor)
Patreon
Contract · San Francisco, CA · $50 – $65 / hour · Remote
Patreon is hiring a contractor to manage relationships with its top-earning creators, helping them grow revenue and deepen platform engagement through personalized coaching and data-driven strategy. This role suits someone with customer success or partnership experience who understands creator economics and enjoys working with diverse strategic accounts.
Listed on Patreon’s careers site · Apply there ↗
Customer Success Manager
impact.com
New York, NY
Listed on impact.com’s careers site · Apply there ↗
Digital Adoption & Lifecycle Manager
Mixpanel
Full-time · San Francisco, CA · $132,000 – $162,750 · Remote
You'll design and execute lifecycle communication programs that drive adoption and retention across Mixpanel's customer base, writing emails and in-product messages triggered by real behavioral signals. This is a hands-on builder role best suited for someone who can own the full strategy-to-measurement cycle and wants to shape scaled customer success without a predefined playbook.
Listed on Mixpanel’s careers site · Apply there ↗
Head of Programmatic Customer Success
Menlo Ventures Portfolio
Full-time · New York, NY · $365,000 – $435,000
Lead the creation and operation of Anthropic's first programmatic customer success function, designing scalable digital journeys and AI-powered engagement plays to drive widespread Claude adoption across a broad customer base. This role suits leaders with proven experience building lifecycle and product-led growth motions at scale who thrive designing systems from scratch in a fast-moving environment.
Listed on Menlo Ventures Portfolio’s careers site · Apply there ↗
Digital Customer Success Manager
Epidemic Sound
New York, NY · $88,500 – $112,500 · Remote
This role oversees customer retention and adoption for a mid-market music licensing business across the Americas, using digital-first, one-to-many engagement strategies rather than traditional account management. It suits someone with SaaS or media customer success experience who excels at data analysis, scaling automated workflows, and managing large customer portfolios with minimal hands-on intervention.
Listed on Epidemic Sound’s careers site · Apply there ↗
Senior Technical Customer Success Manager
Kong Company
Washington, CA · $120,000 – $150,000 · Remote
A customer success role at an API infrastructure company where you'll manage a portfolio of enterprise customers, guide them through product adoption, and collaborate with sales and product teams to maximize value. This suits someone with technical depth in cloud-native systems who enjoys building customer relationships and shaping how a company scales its support operations.
Listed on Kong Company’s careers site · Apply there ↗
Customer Success Manager
Workday
Listed on Workday’s careers site · Apply there ↗
Customer Success Manager
Integral Ad Science
New York, NY
Listed on Integral Ad Science’s careers site · Apply there ↗
Head of Customer Success
Pylon
San Francisco, CA · $250,000 – $300,000
Lead and scale a 15+ person customer success organization at an AI-native SaaS platform with strong fundamentals (159% NRR, expansion goals). You'll own revenue metrics, drive adoption of agentic support across 1,600+ customers, develop managers, and build your public presence as a thought leader in how AI transforms customer success.
Listed on Pylon’s careers site · Apply there ↗
Likely next role (20)
Where Customer Success Managers commonly go next: Customer Experience Manager, Technical Account Manager.
Technical Account Manager
LexisNexis Risk Solutions
Listed on LexisNexis Risk Solutions’s careers site · Apply there ↗
Technical Account Manager
Integral Ad Science
Listed on Integral Ad Science’s careers site · Apply there ↗
Senior Technical Account Manager
Contentful
Denver, CO · $123,100 – $186,300
This role involves managing strategic customer relationships at Contentful (now Salesforce) by providing technical guidance, architectural recommendations, and growth advocacy to drive adoption and success. It's suited for experienced technical professionals who thrive in cross-functional environments and enjoy building deep client partnerships while mentoring junior team members.
Listed on Contentful’s careers site · Apply there ↗
Customer Experience Manager
Benchmade
Oregon City, OR
Listed on Benchmade’s careers site · Apply there ↗
Technical Account Manager
Northbeam
Remote · $160,000 – $200,000
Northbeam seeks a Technical Account Manager to be the technical backbone for their customer success team, owning configuration, data quality, and integrations for a portfolio of ecommerce clients. This role suits someone investigative and hands-on who enjoys diagnosing data issues and working across technical and business teams to keep customers' measurement infrastructure healthy.
Listed on Northbeam’s careers site · Apply there ↗
Manager, Customer Experience - Training & Voice of Customer (Aftersales)
Mitsubishi Motors North America, Inc.
Full-time · Franklin, TN · $105,000 – $115,000
This manager role leads customer experience improvements across Mitsubishi's aftersales operations, working with dealers nationwide to boost satisfaction, loyalty, and service revenue through data-driven initiatives and training programs. The position suits someone with deep automotive retail experience who excels at influencing without direct authority, turning customer feedback into actionable strategies, and building cross-functional consensus.
Listed on Mitsubishi Motors North America, Inc.’s careers site · Apply there ↗
Technical Account Management (TAM) Leader
Supabase
Remote, Global
Lead a technical account management team covering 120+ high-value Supabase customers and strategic partners, balancing direct account ownership of the largest deals with coaching individual TAMs to scale the function. This role suits experienced technical leaders who've built and grown customer-facing teams and want to drive retention and expansion through portfolio-wide accountability.
Listed on Supabase’s careers site · Apply there ↗
Group Manager, TurboTax Assisted Customer Experience
Intuit
San Diego, CA · $190,000 – $257,000
Lead a customer experience team focused on scaling assisted services across multiple channels for TurboTax, partnering with product and marketing to drive customer success and retention. This role suits experienced CX leaders who can combine strategic thinking with hands-on coaching to build high-performing teams and drive data-informed innovation.
Listed on Intuit’s careers site · Apply there ↗
Technical Account Manager, EMEA
Hightouch
Europe
A Technical Account Manager who bridges Hightouch's customer data platform with Fortune 5000 clients, guiding them through implementation, adoption, and technical problem-solving from kickoff through continued growth. This suits someone with both technical depth and client relationship skills who enjoys uncovering customer needs and translating them into platform solutions.
Listed on Hightouch’s careers site · Apply there ↗
Technical Account Manager
LiveRamp
Listed on LiveRamp’s careers site · Apply there ↗
Roles similar to Customer Success Manager (125)
From Account Manager, Account Managers and Executives, Call Center Manager, Customer Experience Manager, Customer Service Director, Customer Service Manager, Customer Service Managers, Customer Support Advisor, Healthcare Account Manager, Senior Account Manager, Senior Technical Account Manager, Technical Support Manager.
Senior Account Manager
Jabil
Boston, MA
Listed on Jabil’s careers site · Apply there ↗
Senior Technical Account Manager
FIS
Listed on FIS’s careers site · Apply there ↗
Technical Support Manager
Brookshire Grocery Company
Tyler, TX
Listed on Brookshire Grocery Company’s careers site · Apply there ↗
Customer Service Manager
Taylor Corporation
Listed on Taylor Corporation’s careers site · Apply there ↗
Customer Service Manager
KB Home
Meridian, ID, US
Listed on KB Home’s careers site · Apply there ↗
Account Manager, Customer Excellence (Level II)
The Greenbrier Companies
Full-time · Lake Oswego, OR · Remote
This is a mid-level customer account management role supporting relationships and day-to-day operations for Greenbrier's freight rail equipment customers. The position coordinates solutions to routine and moderately complex account issues while analyzing customer data to drive satisfaction and process improvements.
Listed on The Greenbrier Companies’s careers site · Apply there ↗
Account Manager
Arrow Electronics
Listed on Arrow Electronics’s careers site · Apply there ↗
Account Manager, Renewals & Expansion (West Coast)
LangChain
Full-time · San Francisco, CA · $230,000
LangChain seeks an Account Manager to drive customer retention, expansion, and revenue growth for their AI infrastructure platform. This role suits someone with deep B2B SaaS experience who can balance technical understanding with commercial negotiation to guide enterprise customers through their entire lifecycle with the company.
Listed on LangChain’s careers site · Apply there ↗
Customer Service Manager
Sullair Corporation
Michigan City, IN
Listed on Sullair Corporation’s careers site · Apply there ↗
Utility Account Manager - Utility & Work Truck (Metro Atlanta)
Ring Power
Union City, GA
This is a territory-based sales role for a Caterpillar equipment dealer, where you'll develop and manage customer accounts across the Metro Atlanta region through prospecting, relationship-building, and product education. It suits someone with some sales or technical background who can work independently, handle complex problem-solving, and balance field time with CRM administration.
Listed on Ring Power’s careers site · Apply there ↗
What employers state they pay
Median
$148,000
Middle half
$129,000 – $191,000
From 68 of 84 open roles — the 81% that publish a range, annualized to USD. Only some employers state pay, and the ones that do skew to California and New York, where the law requires it.
Who employers are hiring
- Entry16%
- Mid35%
- Senior38%
- Lead / Staff / Principal1%
- Management7%
- Executive1%
From 68 roles whose posting states a level.
Skills Customer Success Manager postings ask for
Measured from the 84 open roles, not from a curated list.
- Salesforce11 roles13.1%
- Artificial Intelligence (AI)10 roles11.9%
- SAP SuccessFactors9 roles10.7%
- SQL6 roles7.1%
- Google BigQuery5 roles5.9%
- Kubernetes5 roles5.9%
- Notion5 roles5.9%
- Amazon Redshift4 roles4.8%
- Business Process Management4 roles4.8%
- Data Analysis4 roles4.8%
Where Customer Success Manager roles are
Among the 62 of 84 open roles we could place on a map.
- New York27
Employers hiring Customer Success Managers
43 in total, most open roles first.
- SSAP11 roles
- MPMenlo Ventures Portfolio8 roles
Moody's Corporation5 roles- CCrusoe4 roles
- SCSigma Computing4 roles
- ESEpidemic Sound3 roles
- NNotion3 roles
- BBluefish2 roles