MP
$365,000 – $435,000
Listed on Menlo Ventures Portfolio’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead the creation and operation of Anthropic's first programmatic customer success function, designing scalable digital journeys and AI-powered engagement plays to drive widespread Claude adoption across a broad customer base. This role suits leaders with proven experience building lifecycle and product-led growth motions at scale who thrive designing systems from scratch in a fast-moving environment.
Our summary, not Menlo Ventures Portfolio’s wording. The full posting is on their site.
What they ask for
Required
- Proven leadership building programmatic, digital, lifecycle, or product-led growth motions at significant scale with direct ownership of adoption or activation outcomes
- Track record of building scalable systems from the ground up, not managing existing ones
- Strong cross-functional instincts and ability to influence without direct authority
- Data-driven decision-making with experience designing experiments to measure behavior change
- Experience managing and developing teams
Nice to have
- Background in multiple areas such as digital/PLG, partner ecosystems, lifecycle marketing, or scaled customer success
- Hands-on experience with AI-powered workflows or automation as a force multiplier
- Experience at fast-growing technology companies where playbooks were still being developed
- Familiarity with tiered coverage models and high-touch to low-touch handoffs