Occupation
Customer Experience Manager
A Customer Experience Manager owns the end-to-end quality of how customers interact with a company, building customer journey maps to identify friction points across sales, support, and product touchpoints. They track sentiment and loyalty through customer feedback and NPS management, mine CRM software like Salesforce and broader data analysis to spot trends, and rely on cross-functional leadership to align marketing, product, and support teams around experience improvements. This role is typically found in mid-to-large consumer or SaaS companies and is held by someone with a background in customer service, marketing, or operations who thinks analytically about the customer lifecycle.
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Open Customer Experience Manager roles (2)
Customer Experience Manager
The Home Depot
HAYSKS STORE - 2221
A Customer Experience Manager at Home Depot leads store operations and customer service standards, working across all departments to coach associates, resolve customer issues, and oversee safety and opening/closing procedures. This role suits retail leaders who thrive on direct team interaction, operational excellence, and creating a positive customer and employee experience in a fast-paced store environment.
Listed on The Home Depot’s careers site · Apply there ↗
Senior Customer Experience Pro (Delivery Design & Operations - Mid-Market
Intuit
San Diego, CA
Design and optimize customer experience strategies and operational frameworks for mid-market support services, translating business goals into scalable delivery models and continuously improving service quality through data-driven insights and cross-functional collaboration.
Listed on Intuit’s careers site · Apply there ↗
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