Manager, Customer Experience - Training & Voice of Customer (Aftersales)
Mitsubishi Motors North America, Inc.Franklin, TN · full time · Management
$105,000 – $115,000
Listed on Mitsubishi Motors North America, Inc.’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This manager role leads customer experience improvements across Mitsubishi's aftersales operations, working with dealers nationwide to boost satisfaction, loyalty, and service revenue through data-driven initiatives and training programs. The position suits someone with deep automotive retail experience who excels at influencing without direct authority, turning customer feedback into actionable strategies, and building cross-functional consensus.
Our summary, not Mitsubishi Motors North America, Inc.’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 8+ years progressive exempt-level automotive retail or OEM experience
- BA/BS degree in Business, Communications, Marketing, Automotive Technology, or equivalent
- Ability to motivate and influence without formal authority across teams and dealer partners
- Strong analytical and storytelling skills to communicate data insights
- Ability to work independently and manage multiple priorities
- Experience developing and deploying training content or training others
Nice to have
- Automotive Aftersales specific experience
- Understanding of dealership operations, warranty, and customer pay
- Experience pulling data from data warehouses
- Experience with AI tools in customer-facing environments
- Voice of Customer platform expertise