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Listed on Northbeam’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role pairs technical expertise with customer relationship management, focusing on keeping existing ecommerce clients' data infrastructure healthy and reliable. It suits someone who enjoys debugging complex systems, collaborating across teams, and translating technical findings into clear guidance for both engineers and business stakeholders.
Our summary, not Northbeam’s wording. The full posting is on their site.
What they ask for
Required
- Experience in a technical post-sale customer-facing role such as Technical Account Manager, Technical Customer Success Manager, Solutions Engineer, Implementation Engineer, or Support Engineer
- Strong troubleshooting and root-cause analysis skills
- Technical fluency with data flows, integrations, APIs, web tracking, and ecommerce infrastructure
- Ability to use logs, queries, APIs, dashboards, and lightweight scripts to investigate and validate data
- Portfolio management across multiple customers with prioritization by severity and impact
- Clear written and verbal communication with both technical and non-technical audiences
- Cross-functional collaboration with Customer Performance, Support, Solutions Engineering, Product, and Engineering teams