Customer Success Manager jobs in New York

InstaLily

New York, NY · $200,000 – $250,000

InstaLILY is seeking a VP of Customer Success to lead enterprise relationships and oversee a team managing customer retention, expansion, and day-to-day engagement for their AI platform serving large industrial and logistics operators. This role suits experienced enterprise SaaS leaders who have driven measurable retention and expansion metrics, thrive in hands-on customer interactions, and can build and scale a CS organization from a strong foundation.

Listed on InstaLily’s careers site · Apply there ↗

Menlo Ventures Portfolio

Full-time · New York, NY · $200,000 – $265,000

A strategic account manager role supporting life sciences organizations deploying Claude for research and discovery. This suits someone with both customer success experience and deep familiarity with how scientific institutions work, who can balance hands-on partnerships with scaled community programs.

Listed on Menlo Ventures Portfolio’s careers site · Apply there ↗

Suno

Contract · New York, NY · $100 – $115 / hour · Remote

This role supports Suno's beta partners and early customers as they integrate the company's music generation platform into their own products and services. You'll handle onboarding, relationship management, and feedback collection across a diverse set of industry partners while working closely with product and growth teams to shape how the platform evolves.

Listed on Suno’s careers site · Apply there ↗

Runway

New York, NY · $145,000 – $270,000 · Remote

This role manages strategic partnerships with major media and enterprise clients who are adopting AI-powered content creation tools, requiring you to be both a trusted advisor to C-suite executives and a hands-on technical partner helping customers succeed with the platform. The position suits someone with deep experience in complex B2B sales or customer success within tech, who can move fluidly between business strategy and technical implementation while building long-term relationships at the frontier of generative AI adoption.

Listed on Runway’s careers site · Apply there ↗

Sigma Computing

Full-time · New York, NY · $132,000 – $165,000

This role manages strategic relationships with high-value analytics platform customers in the Eastern US, focusing on net dollar retention through upselling and adoption. It suits someone with SaaS experience who combines technical fluency in data tools with consultative account management skills and Spanish-language ability.

Listed on Sigma Computing’s careers site · Apply there ↗

Krea AI

Full-time · New York, NY

This founding customer success manager role focuses on driving product adoption and customer retention at an AI creative tools company. You'll manage the full customer lifecycle from onboarding through renewal, acting as the bridge between customers and internal teams while building long-term relationships with creative professionals.

Listed on Krea AI’s careers site · Apply there ↗

Smarsh

New York, NY · $160,000 – $180,000

Smarsh seeks an executive-level customer success manager to serve as the primary relationship owner for major enterprise clients in regulated industries, orchestrating product adoption, health monitoring, renewal strategy, and expansion across the full customer lifecycle. The role demands someone who can translate complex compliance and operational needs into actionable product roadmaps while acting as a trusted strategic advisor to C-suite stakeholders on both sides.

Listed on Smarsh’s careers site · Apply there ↗

Moody's Corporation

Full-time · New York, NY · $98,800 – $143,350

This Assistant Director role leads customer success initiatives for Moody's Insurance clients, combining account management with strategic advisory to drive product adoption and long-term client value. The position suits experienced customer success or account managers who can build executive relationships, understand complex insurance workflows, and guide organizations through technology implementation.

Listed on Moody's Corporation’s careers site · Apply there ↗

SAP

Full-time · New York, NY · $78,000 – $180,700

This is an entry-level Customer Success Manager role within SAP's structured academy program, designed for early-career professionals to develop expertise across SAP's cloud solutions while supporting customers through their digital transformation journeys. The role suits people with 2–3 years of customer-facing or consulting experience who want hands-on mentoring, global exposure, and a clear path into strategic customer success careers.

Listed on SAP’s careers site · Apply there ↗

Supercast

New York, NY · $26 – $35 / hour

This role leads the onboarding and migration of enterprise podcasters and publishers onto Speakeasy, a new podcast hosting and monetization platform. It suits someone with hands-on experience managing customer implementations in media or creator-focused SaaS, who understands podcast workflows and can translate technical processes into clear documentation.

Listed on Supercast’s careers site · Apply there ↗

LSEG

New York, NY · $116,200 – $193,800

Join LSEG's Customer Success team to guide clients through implementing and maximizing their Pricing and Reference Data solutions, building trust with senior leaders and technical teams while identifying expansion opportunities. This role combines deep product expertise with consultative problem-solving across a diverse customer base in financial data.

Listed on LSEG’s careers site · Apply there ↗

Similarweb

Full-time · New York, NY · $84,000 – $114,000

This role partners with institutional investors to help them harness digital market intelligence for investment decisions, combining client relationship management with data analysis and platform expertise. It suits someone with financial services experience who enjoys translating complex data into strategic insights for sophisticated clients.

Listed on Similarweb’s careers site · Apply there ↗

impact.com

Full-time · New York, NY · $80,000 – $95,000

This role supports impact.com's largest clients by combining proactive relationship management with reactive product training and troubleshooting, requiring deep knowledge of affiliate marketing and the ability to juggle account health with technical issue resolution.

Listed on impact.com’s careers site · Apply there ↗

Bluefish

New York, NY

A customer success leader role managing a portfolio of Fortune 500 accounts at an AI marketing platform startup, combining deep product expertise with strategic advisory on AI adoption and campaign measurement. This suits someone with SaaS or ad-tech experience who enjoys high-touch relationships and translating customer needs into product adoption strategies.

Listed on Bluefish’s careers site · Apply there ↗

AlphaSense

Full-time · New York, NY · $80,000 – $95,000

A Customer Success Manager role supporting enterprise clients across multiple industries who use AlphaSense's AI-driven market intelligence platform. You'll drive product adoption, lead onboarding and training, and act as the voice of the customer internally while partnering with sales and account management teams.

Listed on AlphaSense’s careers site · Apply there ↗

Sigma Computing

Full-time · New York, NY · $132,000 – $165,000

This role manages relationships with enterprise analytics customers to drive growth and retention at Sigma Computing, a cloud data warehouse analytics platform. It suits someone with deep SaaS or analytics industry experience who combines technical fluency with strategic account management skills.

Listed on Sigma Computing’s careers site · Apply there ↗

Menlo Ventures Portfolio

Full-time · New York, NY · $265,000 – $320,000

This role leads a customer success team focused on helping nonprofit and mission-driven organizations adopt and realize value from Anthropic's AI products. You'll manage 4-8 CSMs while directly owning strategic accounts, building scalable processes, and serving as a thought leader in nonprofit AI adoption.

Listed on Menlo Ventures Portfolio’s careers site · Apply there ↗

Moody's Corporation

Full-time · New York, NY · $135,700 – $196,750

This role manages relationships with commercial banking clients to drive retention and demonstrate the value of Moody's risk and lending solutions. It's well-suited for someone with banking or financial services background who enjoys client-facing work, understands credit risk, and can translate complex concepts into business value.

Listed on Moody's Corporation’s careers site · Apply there ↗

impact.com

New York, NY · $80,000 – $95,000

This role supports enterprise clients at a commerce partnership marketing platform, managing relationships and ensuring customer success through proactive account management and reactive support. It suits someone with B2B customer success experience who understands affiliate and performance marketing and enjoys building partnerships.

Listed on impact.com’s careers site · Apply there ↗

Bluefish

New York, NY

This role combines strategic consulting with customer relationship management for a SaaS platform helping brands adapt to AI-driven marketing. You'll advise enterprise clients on AI adoption, own quarterly business reviews, and feed customer insights back into product strategy.

Listed on Bluefish’s careers site · Apply there ↗