Customer Success Manager jobs in New York

Epidemic Sound

Full-time · New York, NY · $88,500 – $112,500 · Remote

This role manages customer retention and growth for a mid-market music and sound effects platform serving production companies and broadcasters across the Americas, using digital-first strategies and data analysis. It suits someone with several years of SaaS or media customer success experience who is comfortable supporting hundreds of customers at scale through automated engagement rather than hands-on account management.

Listed on Epidemic Sound’s careers site · Apply there ↗

Menlo Ventures Portfolio

Full-time · New York, NY · $200,000 – $265,000

Join Anthropic as a Customer Success Manager focused on life sciences organizations, where you'll partner with research institutions and academic medical centers to maximize their use of Claude for scientific discovery. You'll blend deep strategic account management with hands-on enablement programs, translating AI capabilities into measurable research impact while shaping how the company builds AI systems for science.

Listed on Menlo Ventures Portfolio’s careers site · Apply there ↗

Runway

New York, NY · $145,000 – $270,000 · Remote

This role partners with major creative and enterprise clients to drive adoption of Runway's AI video generation platform, requiring both strategic account management at the C-suite level and hands-on technical implementation support. It suits someone with deep experience in complex enterprise sales or consulting who can translate customer needs into product direction while remaining operationally engaged in onboarding and expansion.

Listed on Runway’s careers site · Apply there ↗

Sigma Computing

Full-time · New York, NY · $132,000 – $165,000

This is a customer success role serving enterprise data analytics clients, requiring hands-on expertise in SQL, dashboards, and cloud data platforms alongside relationship management and upselling across a portfolio of high-value accounts. It suits people who combine technical depth with consultative skills and want to drive adoption and growth within sophisticated B2B customers.

Listed on Sigma Computing’s careers site · Apply there ↗

Krea AI

Full-time · New York, NY

A founding customer success manager at an AI creative tools company, responsible for guiding customers through onboarding, adoption, and renewals while serving as a bridge between customer needs and product development. This role suits someone with customer success or account management experience who thrives in early-stage environments and enjoys working with creative professionals.

Listed on Krea AI’s careers site · Apply there ↗

Moody's Corporation

Full-time · New York, NY · $98,800 – $143,350

This Assistant Director role leads customer success initiatives for Moody's Insurance clients, combining account management with strategic advisory to drive product adoption and long-term client value. The position suits experienced customer success or account managers who can build executive relationships, understand complex insurance workflows, and guide organizations through technology implementation.

Listed on Moody's Corporation’s careers site · Apply there ↗

SAP

Full-time · New York, NY · $78,000 – $180,700

This is an entry-level Customer Success Manager role within SAP's structured academy program, designed for early-career professionals to develop expertise across SAP's cloud solutions while supporting customers through their digital transformation journeys. The role suits people with 2–3 years of customer-facing or consulting experience who want hands-on mentoring, global exposure, and a clear path into strategic customer success careers.

Listed on SAP’s careers site · Apply there ↗

Supercast

New York, NY · $26 – $35 / hour

This role leads the onboarding and migration of enterprise podcasters and publishers onto Speakeasy, a new podcast hosting and monetization platform. It suits someone with hands-on experience managing customer implementations in media or creator-focused SaaS, who understands podcast workflows and can translate technical processes into clear documentation.

Listed on Supercast’s careers site · Apply there ↗

LSEG

New York, NY · $97,500 – $162,500

A Customer Success Manager role focused on guiding quantitative finance clients through adoption and expansion of LSEG's data and analytics solutions. The position suits experienced customer-facing professionals who can translate complex financial products into business value and drive both retention and upsell opportunities.

Listed on LSEG’s careers site · Apply there ↗

Bluefish

New York, NY

A customer success leader role managing a portfolio of Fortune 500 accounts at an AI marketing platform startup, combining deep product expertise with strategic advisory on AI adoption and campaign measurement. This suits someone with SaaS or ad-tech experience who enjoys high-touch relationships and translating customer needs into product adoption strategies.

Listed on Bluefish’s careers site · Apply there ↗

AlphaSense

Full-time · New York, NY · $80,000 – $95,000

This role focuses on driving product adoption and measurable value realization for AlphaSense's corporate clients across diverse industries like technology, energy, and life sciences. You'll be the primary point of contact for client success, balancing onboarding and training with strategic relationship-building to support renewals and growth.

Listed on AlphaSense’s careers site · Apply there ↗

Epidemic Sound

New York, NY · $114,500 – $149,000 · Remote

This is a customer success role focused on retaining and growing Epidemic Sound's existing B2B clients across North America, with responsibility for building partnerships, managing renewals, and identifying expansion opportunities. It suits someone with enterprise sales or customer success experience who enjoys working cross-functionally and can drive product adoption at scale.

Listed on Epidemic Sound’s careers site · Apply there ↗

Sigma Computing

Full-time · New York, NY · $132,000 – $165,000

This role manages relationships with enterprise analytics customers to drive growth and retention at Sigma Computing, a cloud data warehouse analytics platform. It suits someone with deep SaaS or analytics industry experience who combines technical fluency with strategic account management skills.

Listed on Sigma Computing’s careers site · Apply there ↗

Moody's Corporation

Full-time · New York, NY · $135,700 – $196,750

This role manages relationships with commercial banking clients to drive retention and demonstrate the value of Moody's risk and lending solutions. It's well-suited for someone with banking or financial services background who enjoys client-facing work, understands credit risk, and can translate complex concepts into business value.

Listed on Moody's Corporation’s careers site · Apply there ↗

Menlo Ventures Portfolio

Full-time · New York, NY · $200,000 – $265,000

This is a strategic customer success role focused on helping enterprise customers across entertainment, insurance, manufacturing, and retail industries maximize their use of Anthropic's Claude AI products. You'll serve as a trusted advisor managing a portfolio of complex accounts, driving adoption and expansion while gathering customer insights that shape the company's product direction.

Listed on Menlo Ventures Portfolio’s careers site · Apply there ↗

Bluefish

New York, NY

This role combines strategic consulting with customer relationship management for a SaaS platform helping brands adapt to AI-driven marketing. You'll advise enterprise clients on AI adoption, own quarterly business reviews, and feed customer insights back into product strategy.

Listed on Bluefish’s careers site · Apply there ↗

Menlo Ventures Portfolio

New York, NY · $265,000 – $320,000

Anthropic seeks an experienced customer success leader to guide enterprise technology companies in adopting and scaling their use of Claude across multiple business units. The role combines strategic account management, technical fluency with AI/LLM concepts, and organizational change leadership to maximize customer value and inform product development.

Listed on Menlo Ventures Portfolio’s careers site · Apply there ↗