Customer Success Manager jobs in California

Pylon

San Francisco, CA

Lead and scale a 15+ person customer success organization at an AI-native SaaS platform with strong fundamentals (159% NRR, expansion goals). You'll own revenue metrics, drive adoption of agentic support across 1,600+ customers, develop managers, and build your public presence as a thought leader in how AI transforms customer success.

Listed on Pylon’s careers site · Apply there ↗

Crusoe

Full-time · San Francisco, CA · $175,000 – $200,000

This role supports enterprise customers deploying AI inference workloads on Crusoe's infrastructure platform, bridging technical and business needs while helping optimize model serving and GPU utilization. It suits someone with cloud platform experience and a solid understanding of AI/ML technologies who enjoys hands-on customer engagement and cross-team coordination.

Listed on Crusoe’s careers site · Apply there ↗

Notion

San Francisco, CA · $145,000 – $175,000 · Remote

Notion is hiring an Outcomes Architect to help customers adopt and realize business value from Notion's AI-powered workspace. You'll own customer success for a portfolio of accounts, guiding them through workflow design and value realization while contributing to renewal and expansion revenue.

Listed on Notion’s careers site · Apply there ↗

Sigma Computing

Full-time · San Francisco, CA · $100,000 – $125,000

This role supports high-value analytics platform customers in achieving business goals through strategic account management and growth initiatives. It suits someone with both customer success experience and deep analytics expertise who can identify expansion opportunities while ensuring customer satisfaction.

Listed on Sigma Computing’s careers site · Apply there ↗

SAP

Full-time · Palo Alto, CA · $78,000 – $180,700

This is an entry-level Customer Success Manager role within SAP's structured Academy program, designed for early-career professionals to learn SAP's solutions while supporting customers in their digital transformation journey. The role combines classroom training with field mentoring over ten months, then transitions to direct customer-facing CSM work, making it ideal for someone with customer-support or consulting background who wants structured career development in enterprise software.

Listed on SAP’s careers site · Apply there ↗

InstaLily

Full-time · San Francisco, CA · $150,000 – $180,000

This is a customer-facing role managing a portfolio of large enterprise customers after their AI implementation pilots, driving strategic expansion and transformation work while staying deeply embedded in their operations. It suits experienced customer success or account management professionals from high-growth B2B companies who thrive on direct customer impact and can operate in ambiguity.

Listed on InstaLily’s careers site · Apply there ↗

Intuit

San Diego, CA · $143,500 – $233,000

Lead and scale Intuit's QuickBooks Money customer success operation, mentoring a team of CSMs who manage mid-market financial services clients through adoption and growth. This role suits an experienced customer success leader who excels at cross-functional strategy, team development, and translating customer insights into product improvements.

Listed on Intuit’s careers site · Apply there ↗

Notion

San Francisco, CA · $110,000 – $165,000

A customer success role focused on helping mid-market and enterprise Notion users design workflows, measure ROI, and expand their usage of the platform. Suited to someone with B2B SaaS experience who enjoys solving complex adoption challenges and moving customers from risk to value through hands-on collaboration.

Listed on Notion’s careers site · Apply there ↗

Intercom

Full-time · San Francisco, CA · $167,000 – $199,000

This role leads the design and delivery of training programs that help customer success managers perform better across different customer segments. It suits experienced enablement professionals who can balance hands-on program building with strategic advising to senior leaders.

Listed on Intercom’s careers site · Apply there ↗

Pylon

Full-time · San Francisco, CA · $140,000 – $180,000

This role blends strategic system design with hands-on customer management, suited for someone who wants to architect scalable support processes while staying operationally involved. You'll split time between diagnosing and fixing customer success workflows that serve hundreds of accounts, and directly managing a large portfolio yourself to stay grounded in the real work.

Listed on Pylon’s careers site · Apply there ↗

Notion

San Francisco, CA · $180,000 – $240,000 · Remote

This role involves guiding enterprise customers through AI-driven workflow adoption and transformation on Notion, focusing on renewals, expansion, and measurable value delivery. It suits experienced customer success or technical account professionals who combine business acumen with hands-on ability to design and configure solutions.

Listed on Notion’s careers site · Apply there ↗