ES
$88,500 – $112,500
Listed on Epidemic Sound’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role oversees customer retention and adoption for a mid-market music licensing business across the Americas, using digital-first, one-to-many engagement strategies rather than traditional account management. It suits someone with SaaS or media customer success experience who excels at data analysis, scaling automated workflows, and managing large customer portfolios with minimal hands-on intervention.
Our summary, not Epidemic Sound’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 4+ years in Customer Success, Account Management, or commercial roles in SaaS or Media
- Experience managing high-volume customer portfolios with digital-first or one-to-many support models
- Advanced data analysis skills with ability to convert metrics into retention strategies
- Consistent track record meeting or exceeding retention and expansion targets
- Fluent English communication with ability to influence customers through digital channels
- Self-starter mindset with ability to innovate and automate tasks
Nice to have
- Experience with Planhat, Salesforce, or other Customer Success Platforms