$190,000 – $257,000
Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead a customer experience team focused on scaling assisted services across multiple channels for TurboTax, partnering with product and marketing to drive customer success and retention. This role suits experienced CX leaders who can combine strategic thinking with hands-on coaching to build high-performing teams and drive data-informed innovation.
Our summary, not Intuit’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 7+ years of customer experience leadership in matrixed environments
- Experience in consumer segmentation and A/B testing
- Demonstrated use of data for customer insights and ROI analysis
- Track record managing or partnering with customer support organizations
- BA/BS degree
Nice to have
- MBA
- SaaS or CRM environment experience
- Direct experience with customer support operations versus vendor partnerships