Support
Guides for everything Career App does, and a direct line to us when a guide isn’t enough.
Can’t find what you need? We answer every ticket.
Getting started
- Create your account and confirm your email
Sign up, confirm your address, and what to do if the email never shows up.
- Set up your profile
Photo, location, about section, social links, and portfolio links.
- Import your resume with AI
Turn an existing resume into profile entries you review before anything saves.
Your profile
- Add work history, education, and milestones
Building your career record, linking organizations, and sharing to the feed.
- Skills and hobbies
Adding them, how suggestions work, and where they show up.
- Career timeline styles and sharing
Strata and Ascent views, choosing a default, and exporting share images.
- Control who sees what
Public profile, leaderboard, salary, outreach, and feed-sharing choices.
- Contribution points and tiers
How points are earned, why they can't be farmed, and the leaderboard.
Finding jobs
- Search and filter jobs
Keyword, state, remote, and skill filters — plus what the badges mean.
- Apply to a job
The apply flow, endorsements, tracking your status, and withdrawing.
- Save jobs and set reminders
Bookmark listings and let reminders clear themselves when you act.
- Track applications from anywhere with the Job Tracker
One board for every application — including jobs found outside Career App.
- AI assist: cover letters and interview prep
Draft a cover letter or prep brief from your profile and a listing — review-first.
Messaging and connections
- Who can message you (and how to stop anyone who shouldn't)
The consent model, recruiter outreach, blocking, and reporting.
- Connections and invitations
Sending, accepting, and what connections unlock.
For employers
- Create or claim your organization
Getting your company page, proving you own it, and handing it off.
- Post a job and manage applicants
Listings, the quality checklist, the applicant pipeline, and the responsiveness rule.
- Recruiters, hiring managers, and candidate outreach
Team roles, consent-gated sourcing, screens, and the interview handoff.
Privacy and data
- How salary sharing works
Your number is never shown — only aggregates of five or more.
Account and settings
- Email, password, two-factor auth, and theme
The security and appearance settings, all in one place.
- Notifications and email preferences
The bell, email controls, digests, and how to reach true silence.
- Export your data or delete your account
Take your resume with you, or leave entirely — both self-serve.
Troubleshooting
- I didn't get my confirmation email
Resend it, check the right folders, and the already-registered case.
- I can't log in
Password resets, two-factor lockouts, and browser issues.
- My job listing disappeared or is hidden
Why listings auto-hide and exactly how to bring one back.
- Why can't I message or see someone?
The consent gates that are probably working as intended — and real glitches.