Occupation
Customer Service Representative
A Customer Service Representative is the front-line point of contact who handles inbound customer inquiries, complaints, and support requests across phone, chat, and email channels, commonly found in call centers, retail, and support departments of nearly every industry. The role demands strong communication and problem-solving skills, the ability to multitask across several open cases, and conflict resolution to de-escalate frustrated customers. Most representatives work daily within CRM platforms like Zendesk or Salesforce to log interactions and track case resolution.
Duties & responsibilities
- Handle customer inquiries and support requests across phone, email, chat, and other channels
- Resolve customer issues and complaints by researching accounts, transactions, and case details
- Document interactions and track case resolution within CRM platforms and ticketing systems
- Process transactions including refunds, payments, and order fulfillment with accuracy
- Escalate complex or unresolved issues to appropriate internal teams or specialists
- Communicate clearly with customers in writing and verbally to explain solutions and policies
- Multitask and prioritize multiple open cases while maintaining service standards
What Customer Service Representative roles involve, from employers’ own postings.
How much does a Customer Service Representative make?
Employers posting Customer Service Representative roles list a median of $43,000 a year (middle half $33,000–$48,000), from 27 postings that state pay.
47% of open Customer Service Representative roles publish a range. Only some employers state pay, and the ones that do skew to California and New York, where the law requires it. Which states’ postings state pay
Who is hiring for Customer Service Representative roles?
57 open Customer Service Representative roles from 42 employers; the most at Dave & Buster's, Intuit and Slice, and in Arizona, Ohio and Illinois.
From employers’ own postings, as of.
Customer Service Representative in the job market
Last checked October 27, 2026
- Open roles
- 57
- Employers
- 42
- Median pay
- $43,000
- Disclose pay
- 47%
on Career App right now
hiring for it
from 27 roles
of these roles
Career ladder
Often comes from
Often an entry point.
Similar roles
Open Customer Service Representative roles (57)
Customer Service Representative
Heil Environmental Industries
Louisville, KY
Listed on Heil Environmental Industries’s careers site · Apply there ↗
Customer Service Representative
Interstate Batteries
Urbandale, IA
Listed on Interstate Batteries’s careers site · Apply there ↗
Customer Service Rep 1
Snap-on
Part-time · Lincolnshire, IL · $20 – $25 / hour
This part-time customer service role supports Snap-on Diagnostics users through phone, email, and other channels, handling technical troubleshooting, product questions, and order processing. It suits someone with customer service experience who can manage high call volumes professionally and stay calm under pressure.
Listed on Snap-on’s careers site · Apply there ↗
Customer Service Representative
WaFd Bank
Cave Junction, OR · $18 – $19 / hour
WaFd Bank seeks a customer service representative to handle banking transactions and client interactions across their branch network in the Western US. The role suits someone with retail or service experience who works well with people and wants stable Monday-Friday hours with clear advancement opportunities.
Listed on WaFd Bank’s careers site · Apply there ↗
Customer Service Representative
Blue Ridge Communications
Palmerton, PA
Listed on Blue Ridge Communications’s careers site · Apply there ↗
Customer Service Warranty Representative
KB Home
Full-time · Meridian, ID
KB Home seeks a Customer Service Warranty Representative to manage warranty claims, coordinate subcontractor work, and maintain customer satisfaction across homebuilding communities. The role involves scheduling repairs, conducting homeowner orientations, and executing post-close follow-ups while meeting strict quality and satisfaction metrics.
Listed on KB Home’s careers site · Apply there ↗
Seasonal Customer Love Associate - (Remote - GA based)
Reformation
Part-time · Remote (GA) · $18 – $19 / hour
This is a customer service role supporting an online and retail sustainable fashion brand across email, chat, and phone channels. The position suits organized, empathetic people who enjoy helping customers and are passionate about the company's environmental mission.
Listed on Reformation’s careers site · Apply there ↗
Customer Service Representative
Beckman Coulter
Irvine, CA
Listed on Beckman Coulter’s careers site · Apply there ↗
Customer Service Representative
VF Corporation
USCA > USA > Wisconsin > Remote
Listed on VF Corporation’s careers site · Apply there ↗
Customer Service Representative
Stryker Corporation
Listed on Stryker Corporation’s careers site · Apply there ↗
Likely next role (90)
Where Customer Service Representatives commonly go next: Call Center Supervisor, Customer Service Manager, Customer Success Manager.
Customer Success Manager
Samsung Semiconductor
New York, NY
Listed on Samsung Semiconductor’s careers site · Apply there ↗
Customer Service Manager
Taylor Corporation
Listed on Taylor Corporation’s careers site · Apply there ↗
Top Creator Management Associate (Contractor)
Patreon
Contract · San Francisco, CA · $50 – $65 / hour · Remote
Patreon is hiring a contractor to manage relationships with its top-earning creators, helping them grow revenue and deepen platform engagement through personalized coaching and data-driven strategy. This role suits someone with customer success or partnership experience who understands creator economics and enjoys working with diverse strategic accounts.
Listed on Patreon’s careers site · Apply there ↗
Customer Success Manager
impact.com
New York, NY
Listed on impact.com’s careers site · Apply there ↗
Customer Service Manager
Sullair Corporation
Michigan City, IN
Listed on Sullair Corporation’s careers site · Apply there ↗
Digital Adoption & Lifecycle Manager
Mixpanel
Full-time · San Francisco, CA · $132,000 – $162,750 · Remote
You'll design and execute lifecycle communication programs that drive adoption and retention across Mixpanel's customer base, writing emails and in-product messages triggered by real behavioral signals. This is a hands-on builder role best suited for someone who can own the full strategy-to-measurement cycle and wants to shape scaled customer success without a predefined playbook.
Listed on Mixpanel’s careers site · Apply there ↗
Head of Programmatic Customer Success
Menlo Ventures Portfolio
Full-time · New York, NY · $365,000 – $435,000
Lead the creation and operation of Anthropic's first programmatic customer success function, designing scalable digital journeys and AI-powered engagement plays to drive widespread Claude adoption across a broad customer base. This role suits leaders with proven experience building lifecycle and product-led growth motions at scale who thrive designing systems from scratch in a fast-moving environment.
Listed on Menlo Ventures Portfolio’s careers site · Apply there ↗
Digital Customer Success Manager
Epidemic Sound
New York, NY · $88,500 – $112,500 · Remote
This role oversees customer retention and adoption for a mid-market music licensing business across the Americas, using digital-first, one-to-many engagement strategies rather than traditional account management. It suits someone with SaaS or media customer success experience who excels at data analysis, scaling automated workflows, and managing large customer portfolios with minimal hands-on intervention.
Listed on Epidemic Sound’s careers site · Apply there ↗
Customer Service Manager
Testor Corporation
Vernon Hills, IL
This role oversees customer service, returns, and order entry operations for a B2B company, requiring someone who can drive team performance while managing complex processes and using SAP systems to make data-informed improvements.
Listed on Testor Corporation’s careers site · Apply there ↗
Senior Technical Customer Success Manager
Kong Company
Washington, CA · $120,000 – $150,000 · Remote
A customer success role at an API infrastructure company where you'll manage a portfolio of enterprise customers, guide them through product adoption, and collaborate with sales and product teams to maximize value. This suits someone with technical depth in cloud-native systems who enjoys building customer relationships and shaping how a company scales its support operations.
Listed on Kong Company’s careers site · Apply there ↗
Roles similar to Customer Service Representative (46)
From Account Representative, Bank Teller, Claims Specialist, Customer Support Advisor, Guest Services Representative, Help Desk Technician, Hotel Desk Clerk, Inside Sales Representative, Order Processor, Patient Service Representative, Product Demonstrator, Reservations Agent.
Inside Sales Representative
Gordon Food Service
Springfield, OH
Listed on Gordon Food Service’s careers site · Apply there ↗
Patient Service Representative (Office Automation)
Military Treatment Facilities under DHA
Fort Bragg, NC · $52,693 – $68,502
This federal role supports patients at a military medical center by handling complaints, gathering feedback on service quality, and working with leadership to improve clinic operations and care delivery. The position suits someone experienced in patient interaction, data analysis, and healthcare systems who can bridge communication between patients and organizational leadership.
Via USAJOBS · Apply there ↗
Guest Services Representative
Headquarters, Air Force Reserve Command
Crestview, FL · $16 – $19 / hour
This is a front desk role at a military lodging facility, handling guest check-ins, room assignments, payments, and daily administrative tasks. It suits someone comfortable with flexible scheduling and variable hours in a hospitality environment.
Via USAJOBS · Apply there ↗
Field Office - Claims Specialist
Social Security Administration
Full-time · Elkton, MD · $44,887 – $88,421
The Social Security Administration seeks Claims Specialists to interview beneficiaries, verify eligibility for retirement and disability benefits, and make determinations on benefit payments using federal computer systems. This role suits people comfortable with detailed regulatory work and direct public service in a government setting.
Via USAJOBS · Apply there ↗
Universal Banker (Austin Westlake)
PlainsCapital Bank
Austin, TX
This is a multi-skilled retail banking role combining new account opening and teller operations at a community bank branch, suited for someone comfortable with customer service, cash handling, and the flexibility to work across different banking functions.
Listed on PlainsCapital Bank’s careers site · Apply there ↗
Guest Services Representative
Air Combat Command
Holloman AFB, New Mexico · $15 / hour
Via USAJOBS · Apply there ↗
Bank Teller
AdventHealth
Orlando, FL
Listed on AdventHealth’s careers site · Apply there ↗
GUEST SERVICES REPRESENTATIVE
Air Mobility Command
Scott AFB, Illinois · $15 / hour
Via USAJOBS · Apply there ↗
Inside Sales Representative
Beckman Coulter
Dallas, TX
Listed on Beckman Coulter’s careers site · Apply there ↗
Reservations Agent
Marriott Vacations Worldwide Corporation
Aston Waikiki Sunset
Listed on Marriott Vacations Worldwide Corporation’s careers site · Apply there ↗
What employers state they pay
Median
$43,000
Middle half
$33,000 – $48,000
From 27 of 57 open roles — the 47% that publish a range, annualized to USD. Only some employers state pay, and the ones that do skew to California and New York, where the law requires it.
Skills Customer Service Representative postings ask for
Measured from the 57 open roles, not from a curated list.
- Microsoft Excel6 roles10.5%
- Microsoft Word6 roles10.5%
- Microsoft Outlook5 roles8.8%
- Customer Service3 roles5.3%
- Microsoft Office3 roles5.3%
- Salesforce3 roles5.3%
Where Customer Service Representative roles are
Among the 38 of 57 open roles we could place on a map.
- Ohio4
Employers hiring Customer Service Representatives
42 in total, most open roles first.
Dave & Buster's4 roles
Intuit4 roles- SSlice4 roles
- AAdorama2 roles
- AIAuto-Owners Insurance2 roles
Circle K2 roles
OneAZ Credit Union2 roles- RReformation2 roles