Account Manager, Customer Excellence (Level II)
The Greenbrier CompaniesLake Oswego, OR · Remote · full time · Mid
Listed on The Greenbrier Companies’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This is a mid-level customer account management role supporting relationships and day-to-day operations for Greenbrier's freight rail equipment customers. The position coordinates solutions to routine and moderately complex account issues while analyzing customer data to drive satisfaction and process improvements.
Our summary, not The Greenbrier Companies’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Bachelor's degree in business, communications, supply chain, or related field, or equivalent education and experience
- Minimum three years of account management, customer relationship management, customer service, or related professional experience
- Strong written and verbal communication skills
- Ability to independently manage moderately complex assignments and prioritize competing demands
- Analytical and problem-solving skills within established policies
- Ability to review data, identify trends, and support decisions
- Working knowledge of customer engagement, retention, inquiry resolution, and relationship management practices
- Ability to adapt to established processes and escalate appropriately
- Proficiency with Microsoft Office applications and ability to learn CRM and business systems
Nice to have
- Proficiency in Salesforce or other CRM software
- Knowledge of railcar leasing and asset lifecycle management
- Ability to work on-site at Lake Oswego, Oregon office