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Technical Support Manager

A technical support manager leads a team of support representatives who troubleshoot customer or internal technical issues, using ticketing systems like Zendesk or ServiceNow to track and resolve cases within defined SLA management targets. They handle escalation management for complex or high-priority problems, coach staff on troubleshooting techniques, and report on team performance metrics. This role blends strong team leadership with hands-on technical knowledge, common in SaaS companies, IT service providers, and product support organizations.

Open Technical Support Manager roles (2)

Apply for Technical Support Manager at Brookshire Grocery Company on their siteBrookshire Grocery Company

Technical Support Manager

Brookshire Grocery Company

Tyler, TX

Listed on Brookshire Grocery Company’s careers site · Apply there ↗

Apply for Technical Support Manager at Juniper Networks on their site

Technical Support Manager

Juniper Networks

Listed on Juniper Networks’s careers site · Apply there ↗

Roles similar to Technical Support Manager (129)

From Customer Service Manager, Customer Success Manager, Help Desk Technician, It Manager, IT Operations Manager, Technical Support Director, Technical Support Engineer.

Supervisory Information Technology Specialist (NETWORK)

U.S. Army Cyber Command

Rock Island, IL · $125,776 – $189,610

This is a supervisory IT role managing a military network infrastructure division within the Department of Defense. It suits experienced IT professionals with a track record of leading teams, managing enterprise systems, and supporting complex command-and-control operations.

Via USAJOBS · Apply there ↗

Supervisory IT Specialist

Patent and Trademark Office

Alexandria, VA · $143,913 – $187,903

This role leads the Transition Support Branch within the USPTO's IT organization, overseeing enterprise service desk operations and IT communications while driving process improvements through service management methodologies and emerging technologies. It suits someone with technical leadership experience who can mentor staff, champion automation and AI-enabled solutions, and coordinate reliable IT support for mission-critical systems across a large federal agency.

Via USAJOBS · Apply there ↗

Supervisory IT Specialist

Food Safety and Inspection Service

Fort Collins, CO · $126,797 – $182,316

This is a supervisory IT leadership role managing a federal agency's portfolio of technology investments and the teams that oversee them. It suits someone with substantial federal IT management experience who can handle budgeting, compliance, stakeholder relations, and strategic planning across a large organization.

Via USAJOBS · Apply there ↗

Apply for Customer Success Manager at Samsung Semiconductor on their siteSamsung Semiconductor

Customer Success Manager

Samsung Semiconductor

New York, NY

Listed on Samsung Semiconductor’s careers site · Apply there ↗

LEAD IT SPECIALIST (APPSW)

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Indianapolis, IN · $107,428 – $144,481

This federal IT leadership role oversees a team of specialists supporting software development and systems management across the organization. It suits experienced software engineers or system analysts ready to move into team leadership, manage Agile/Scrum practices, and bridge technical work with management communication.

Via USAJOBS · Apply there ↗

SUPERVISORY INFORMATION TECHNOLOGY SPECIALIST (INFOSEC)

United States Fleet Forces Command

Norfolk, VA · $117,753 – $160,933

This federal role leads a Public Key Infrastructure team, overseeing PKI registration, training, and security audits while managing IT infrastructure and supervising staff performance. It suits someone with deep expertise in PKI systems and certificate authority operations who is ready to mentor others and handle complex compliance-driven technical work.

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INFORMATION TECHNOLOGY (PLCYPLN/ENTARCH)

Department of the Air Force Headquarters

Full-time · Fort Meade, Maryland · $132,751 – $172,578

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Via USAJOBS · Apply there ↗

SUPV IT SPECIALIST (NETWORK)

Defense Information Systems Agency

Fort Meade, Maryland · $121,785 – $158,322

Supervisory role managing a network operations team within the U.S. Cyber Command's IT Services Division, requiring demonstrated leadership of IT staff and infrastructure projects. Suited for experienced network specialists ready to step into a management position with federal security responsibilities.

Via USAJOBS · Apply there ↗

SUPERVISORY IT SPEC (CUSTSPT) OBO-T32

Army National Guard Units

Madison, WI · $89,508 – $116,362

This is a supervisory IT customer support role in the Wisconsin Army National Guard where you'll oversee the service desk team and coordinate multi-tier technical assistance for military users. It suits experienced IT professionals who have managed support operations and want to lead a government team.

Via USAJOBS · Apply there ↗

SUPERVISORY IT SPECIALIST (PLCYPLN/ENTARCH)

Air Force District of Washington

Andrews AFB, Maryland · $121,785 – $158,322

A first-level supervisory role in Air Force IT, overseeing branch operations, IT lifecycle management, and program delivery while leading nonsupervisory staff. Suited for experienced IT specialists seeking advancement into personnel management and strategic technology planning.

Via USAJOBS · Apply there ↗

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