Occupation
Technical Support Manager
A technical support manager leads a team of support representatives who troubleshoot customer or internal technical issues, using ticketing systems like Zendesk or ServiceNow to track and resolve cases within defined SLA management targets. They handle escalation management for complex or high-priority problems, coach staff on troubleshooting techniques, and report on team performance metrics. This role blends strong team leadership with hands-on technical knowledge, common in SaaS companies, IT service providers, and product support organizations.
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Open Technical Support Manager roles (2)
Technical Support Manager
Juniper Networks
Listed on Juniper Networks’s careers site · Apply there ↗
Technical Support Manager
Sigma Computing
Full-time · New York, NY · $140,000 – $170,000
Lead a technical support team for a data platform company, managing engineers while owning customer satisfaction metrics and cross-functional collaboration. This role suits experienced support managers with strong technical foundations who want to blend people leadership with hands-on expertise in data warehousing and analytics platforms.
Listed on Sigma Computing’s careers site · Apply there ↗
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