Occupation
Technical Support Manager
A technical support manager leads a team of support representatives who troubleshoot customer or internal technical issues, using ticketing systems like Zendesk or ServiceNow to track and resolve cases within defined SLA management targets. They handle escalation management for complex or high-priority problems, coach staff on troubleshooting techniques, and report on team performance metrics. This role blends strong team leadership with hands-on technical knowledge, common in SaaS companies, IT service providers, and product support organizations.
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Open Technical Support Manager roles (2)
Technical Support Manager
Brookshire Grocery Company
Tyler, TX
Listed on Brookshire Grocery Company’s careers site · Apply there ↗
Technical Support Manager
Juniper Networks
Listed on Juniper Networks’s careers site · Apply there ↗
Roles similar to Technical Support Manager (129)
From Customer Service Manager, Customer Success Manager, Help Desk Technician, It Manager, IT Operations Manager, Technical Support Director, Technical Support Engineer.
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