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Senior Customer Success Manager

Epidemic Sound

New York, NY · Remote · Senior

$114,500 – $149,000

Listed on Epidemic Sound’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

A customer success leader role managing long-term relationships with large B2B clients in North America, driving renewal retention and product adoption across enterprise accounts. Suits experienced SaaS professionals who thrive on strategic account expansion and cross-functional coordination.

Our summary, not Epidemic Sound’s wording. The full posting is on their site.

Skills this role names

Log in to see which of these are already on your profile.

What they ask for

Required

  • 6+ years of sales or customer success experience
  • B2B enterprise account management and growth experience
  • Multi-brand rollout leadership across large enterprise customers
  • Ability to build relationships quickly and navigate ambiguity
  • Use of customer usage data to identify and mitigate churn risk

Nice to have

  • Experience with Salesforce or dedicated customer success platforms like Planhat, Totango, or Gainsight

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