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$26 – $35 / hour
Listed on Supercast’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads the onboarding and migration of enterprise podcasters and publishers onto Speakeasy, a new podcast hosting and monetization platform. It suits someone with hands-on experience managing customer implementations in media or creator-focused SaaS, who understands podcast workflows and can translate technical processes into clear documentation.
Our summary, not Supercast’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 2–5 years in customer onboarding, support, implementation, operations, or account management at media, SaaS, or creator platforms
- Experience managing customer onboarding, implementation, or migration projects with multiple stakeholders and deadlines
- Strong understanding of podcast publishing workflows including RSS feeds, hosting, distribution, and analytics
- Excellent project-management and organizational skills for managing multiple migrations simultaneously
- Strong written communication and ability to translate technical processes into customer-friendly documentation
- Comfort troubleshooting technical issues and working with Product and Engineering teams
- Basic understanding of analytics platforms, reporting, and performance metrics
- Detail-oriented, responsive, and accountable
- Ability to communicate professionally with creators, executives, production teams, and technical stakeholders
- Ability to work effectively in a fast-paced environment with evolving processes
Nice to have
- Experience working directly with enterprise podcast creators or publisher networks
- Experience migrating shows or content libraries between podcast hosting platforms
- Familiarity with video publishing workflows including YouTube and social platforms
- Familiarity with podcast ad technology and monetization including dynamic ad insertion and programmatic advertising
- Experience developing help centers, FAQs, onboarding materials, or customer education programs
- Experience with support and documentation tools such as Zendesk, Intercom, Help Scout, Notion, or Confluence