Customer Success Manager, Beneficial Deployments - Life Sciences

New York, NY · full time · Mid

$200,000 – $265,000

Listed on Menlo Ventures Portfolio’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Join Anthropic as a Customer Success Manager focused on life sciences organizations, where you'll partner with research institutions and academic medical centers to maximize their use of Claude for scientific discovery. You'll blend deep strategic account management with hands-on enablement programs, translating AI capabilities into measurable research impact while shaping how the company builds AI systems for science.

Our summary, not Menlo Ventures Portfolio’s wording. The full posting is on their site.

Skills this role names

What they ask for

Required

6+ years in Customer Success, Technical Account Management, Solutions Engineering, or consulting
3+ years in life sciences research with exposure to new technologies
Direct experience working with life sciences organizations such as academic research institutions, research institutes, biotech, or pharma
Understanding of regulatory, compliance, and risk requirements in life sciences
Experience managing dedicated strategic accounts
Experience delivering one-to-many programs like webinars and cohort-based enablement
Cross-functional collaboration skills with Sales and technical partners
Technical fluency in AI/ML concepts and ability to explain them to diverse audiences
Bachelor's degree or equivalent

Nice to have

Familiarity with scientific data types, research workflows, or bioinformatics tooling
Experience with consumption-based and seat-based business models
Data-driven, AI-first approach to decision-making