Customer Success Manager, Beneficial Deployments - Life Sciences

New York, NY · full time · Mid

$200,000 – $265,000

Listed on Menlo Ventures Portfolio’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

A strategic account manager role supporting life sciences organizations deploying Claude for research and discovery. This suits someone with both customer success experience and deep familiarity with how scientific institutions work, who can balance hands-on partnerships with scaled community programs.

Our summary, not Menlo Ventures Portfolio’s wording. The full posting is on their site.

Skills this role names

What they ask for

Required

6+ years of customer success, technical account management, or solutions engineering
3+ years in life sciences research with exposure to technology adoption
Direct experience working with academic research institutions, nonprofits, biotech, or pharma
Understanding of life sciences regulations, risk, and compliance
Experience managing both consumption-based and seat-based business models
Experience designing and delivering one-to-many customer programs alongside account management
Technical fluency to understand AI/ML concepts and API integrations
Ability to explain technical products to diverse audiences
Bachelor's degree or equivalent

Nice to have

Familiarity with scientific data types, bioinformatics tooling, or research workflows
Experience with agentic or Claude-powered workflows
Passion for ensuring frontier AI is developed safely and deployed beneficially