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Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - New York (Hybrid)
SAPNew York, NY · full time · Junior
$78,000 – $180,700
Listed on SAP’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This is an entry-level Customer Success Manager role within SAP's structured academy program, designed for early-career professionals to develop expertise across SAP's cloud solutions while supporting customers through their digital transformation journeys. The role suits people with 2–3 years of customer-facing or consulting experience who want hands-on mentoring, global exposure, and a clear path into strategic customer success careers.
Our summary, not SAP’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 2–3 years of customer-facing or consulting experience
- Ability to deliver strategic guidance and drive customer success
- Cooperative approach to working relationships
- Capacity to quickly learn new concepts and adapt to change
- English proficiency for global engagement
- Problem-solving and project management skills
- Emotional intelligence and cultural awareness
- Results-oriented mindset with willingness to take initiative
Nice to have
- Understanding of AI fundamentals, uses, and ethics
- Knowledge of business processes or specific industries
- Familiarity with the CSM focus areas: Finance & Spend Management, SuccessFactors, Supply Chain Management, Customer Experience, Business Transformation Management, BTP, or Business Data Cloud