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Founding Customer Success Manager

Krea AI

New York, NY · full time · Lead / Staff / Principal

Listed on Krea AI’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

A founding customer success manager at an AI creative tools company, responsible for guiding customers through onboarding, adoption, and renewals while serving as a bridge between customer needs and product development. This role suits someone with customer success or account management experience who thrives in early-stage environments and enjoys working with creative professionals.

Our summary, not Krea AI’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • Experience in Customer Success or Account Management
  • Track record of renewing and growing customer accounts
  • Product-focused mindset with onboarding and implementation experience
  • Strong communication and interpersonal skills
  • Proactive ownership-driven attitude and comfort in early-stage environments

Nice to have

  • Creative background such as account manager at creative agency or startup
  • Strong understanding of creative workflows

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