Intercom

Supercast

New York, NY · $26 – $35 / hour

This role leads the onboarding and migration of enterprise podcasters and publishers onto Speakeasy, a new podcast hosting and monetization platform. It suits someone with hands-on experience managing customer implementations in media or creator-focused SaaS, who understands podcast workflows and can translate technical processes into clear documentation.

Listed on Supercast’s careers site · Apply there ↗

August Health

Full-time · United States · Remote

August Health seeks an experienced support professional to lead customer care operations for their healthcare platform serving senior living communities. This role combines frontline support with training and escalation expertise, requiring someone who can mentor new agents while maintaining direct involvement in complex customer issues.

Listed on August Health’s careers site · Apply there ↗

Novig

Full-time · Remote · $25 / hour

A customer support specialist role for a sports prediction market platform, handling high-volume live chat and email during game nights. Best suited for someone energized by fast-paced, time-sensitive work who understands sports betting and thrives under pressure.

Listed on Novig’s careers site · Apply there ↗

Assort Health

Full-time · San Francisco, CA · $140,000 – $175,000 · Remote

This role bridges customer needs and product development for a rapidly scaling AI healthcare platform, requiring someone to lead implementations, gather feedback, and build operational processes as the company grows from early stage to thousands of patients. It suits someone who thrives in ambiguity, enjoys direct customer work, and wants to shape how a company operates from the ground up.

Listed on Assort Health’s careers site · Apply there ↗

Pendo

Full-time · Raleigh, NC · $150,000 – $170,000 · Remote

This role leads the strategic evolution of Pendo's internal Center of Excellence, transforming it from a guide-delivery team into a systems-driven operating model that measurably improves customer onboarding, retention, and support outcomes. It suits someone who builds scalable processes, thinks across multiple engagement channels (in-app, email, and conversational AI), and can drive cross-functional alignment without authority.

Listed on Pendo’s careers site · Apply there ↗

Vanta

Full-time · Remote U.S. · $129,000 – $152,000

This role involves building and optimizing AI-powered tools—a chatbot and internal copilot—that help support teams resolve customer issues faster and more effectively. It suits someone with technical support experience who wants to shape how AI enhances customer service operations and is willing to blend strategic design work with hands-on support ticket handling.

Listed on Vanta’s careers site · Apply there ↗

Topline Pro

Full-time · Brooklyn, NY · $110,000 – $140,000

Lead and scale a customer support team at a venture-backed startup serving small service businesses, managing daily operations, metrics, and cross-functional collaboration while building systems for growth. This role suits an experienced support leader comfortable with hands-on work, decisive action in fast-changing environments, and developing high-performing teams.

Listed on Topline Pro’s careers site · Apply there ↗

Cognition AI

San Francisco, CA

This role supports customers with billing, subscription, and payment issues for an AI software company. It suits people with customer support experience who are detail-oriented, comfortable with billing systems, and want to solve operational problems while working with engineering and finance teams.

Listed on Cognition AI’s careers site · Apply there ↗

Intercom

Full-time · San Francisco, CA · $150,000 – $188,000

This role manages the systems and processes that enable Intercom's global sales organization to operate efficiently, acting as a bridge between the sales team and cross-functional operations partners. It suits someone experienced in sales operations or GTM enablement who thrives on solving complex organizational problems and scaling processes across large teams.

Listed on Intercom’s careers site · Apply there ↗