Intercom

Vanta

Full-time · Remote U.S. · $110,000 – $129,000

This role owns the performance, knowledge, and customer experience of Vanta's AI support agent, keeping it accurate, helpful, and ready for product launches. It suits someone with technical support experience who can treat an AI system as a product to measure and improve weekly, balancing correctness with customer satisfaction.

Listed on Vanta’s careers site · Apply there ↗

Render

Full-time · Remote: United States · $188,000 – $230,000

Render is building the first members of its Scaled Programs Customer Engineering team to support high-growth accounts through programmatic engagement rather than one-to-one support. This role combines running technical onboarding and customer programs with building tools and content that help the broader field engineering organization scale their impact across Render's platform.

Listed on Render’s careers site · Apply there ↗

Metropolis Technologies

Full-time · Nashville, TN · $63,000 – $75,000

This role owns the knowledge infrastructure that powers Metropolis's customer support operations, from rebuilding standard operating procedures to managing CRM libraries and ensuring AI tools have accurate information to work with. You'll translate complex operational and legal requirements into clear documentation for support agents while partnering across product, training, and compliance teams.

Listed on Metropolis Technologies’s careers site · Apply there ↗

Supercast

New York, NY · $26 – $35 / hour

This role leads the onboarding and migration of enterprise podcasters and publishers onto Speakeasy, a new podcast hosting and monetization platform. It suits someone with hands-on experience managing customer implementations in media or creator-focused SaaS, who understands podcast workflows and can translate technical processes into clear documentation.

Listed on Supercast’s careers site · Apply there ↗

Novig

Full-time · Remote · $25 / hour

A customer support specialist role for a sports prediction market platform, handling high-volume live chat and email during game nights. Best suited for someone energized by fast-paced, time-sensitive work who understands sports betting and thrives under pressure.

Listed on Novig’s careers site · Apply there ↗

Cognition AI

San Francisco, CA

This role supports customers with billing, subscription, and payment issues for an AI software company. It suits people with customer support experience who are detail-oriented, comfortable with billing systems, and want to solve operational problems while working with engineering and finance teams.

Listed on Cognition AI’s careers site · Apply there ↗

Intercom

Full-time · Chicago, IL · $65,000 – $74,000

This role supports customers using Fin's AI-powered customer support platform and Intercom, handling complex technical issues while collaborating with product teams to drive continuous improvement. It suits someone with several years of technical support experience who is comfortable using AI tools, thrives with autonomy, and wants to influence product direction through direct customer feedback.

Listed on Intercom’s careers site · Apply there ↗