Occupation
Help Desk Technician
A Help Desk Technician is typically the first point of contact for employees experiencing technical problems, fielding calls and tickets to resolve issues with computers, accounts, and software. The role requires solid troubleshooting ability, comfort working within Active Directory for password resets and permissions, and disciplined use of ticketing systems to document and escalate cases. Beyond technical fixes like hardware and software installation, strong customer service skills are essential since technicians interact directly with frustrated or non-technical end users.
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Similar roles
Open Help Desk Technician roles (1)
HD Analyst II
RBI
Corp - Syracuse Corporate Office
This is a technical support role for a large restaurant company, helping restaurant staff troubleshoot IT issues across point-of-sale and back-office systems. The position suits someone with helpdesk experience who is comfortable working in a fast-paced, multi-shift environment.
Listed on RBI’s careers site · Apply there ↗
Likely next role (30)
Where Help Desk Technicians commonly go next: Computer Support Specialist, Cyber Security Technician, IT Administrator, IT Support Specialist, Network Support Specialist, System Administrator, Systems Support Specialist.
IT Specialist (Customer Support)
Food Safety and Inspection Service
Raleigh, NC · $107,301 – $144,493
A federal IT support specialist role managing enterprise hardware, mobile devices, and customer-facing technical services within a government information security office. This suits someone with hands-on experience deploying and troubleshooting enterprise infrastructure and a track record in tier-1 to tier-3 support workflows.
Via USAJOBS · Apply there ↗
IT Specialist (INFOSEC/CUSTSPT)
Military Treatment Facilities under DHA
Lemoore, CA · $75,278 – $97,867
A federal IT support role at a Naval Health Clinic providing technical help to end users, managing network infrastructure, and leading a small team of technicians. This suits experienced IT professionals ready to work in a government healthcare setting with security and customer support responsibilities.
Via USAJOBS · Apply there ↗
IT SPECIALIST (CUSTSPT)
Army National Guard Units
Augusta, ME · $68,545 – $89,114
This National Guard IT support role manages equipment loans and a self-service computer lab while providing technical help desk support to users across the organization. It suits someone with IT troubleshooting experience who can balance property management duties with customer service and system administration tasks.
Via USAJOBS · Apply there ↗
IT Specialist (CUSTSPT)
Federal Emergency Management Agency
New York, NY · $105,481 – $137,128
This IT support role at FEMA focuses on maintaining and troubleshooting systems and networks across regional offices, with responsibilities including hardware/software diagnostics, customer support coordination, and disaster recovery assistance. The position requires proven IT experience and involves potential emergency deployments with irregular schedules and extended travel.
Via USAJOBS · Apply there ↗
Network Support Specialist
The Guardian Life Insurance Company of America
Remote - United States
Listed on The Guardian Life Insurance Company of America’s careers site · Apply there ↗
Systems Support Specialist
StandardAero
Dallas, TX
Listed on StandardAero’s careers site · Apply there ↗
System Administrator
Boeing
Hazelwood, MO
Listed on Boeing’s careers site · Apply there ↗
System Administrator
Voyager
Full-time · Jefferson, CO · $110,000 – $145,000
Voyager Technologies seeks a hands-on systems administrator to manage their enterprise IT infrastructure across cloud, networking, and on-premises environments in Colorado. This role suits experienced IT professionals comfortable supporting both day-to-day operations and long-term infrastructure improvements in a mission-critical defense and space technology setting.
Listed on Voyager’s careers site · Apply there ↗
IT Support Specialist II
Hims and Hers
Full-time · Menlo Park, CA · $100,000 – $120,000 · Remote
This role provides second-level technical support for Hims & Hers' enterprise technology infrastructure, handling escalations from frontline support and mentoring the broader IT team. It suits experienced support specialists who can troubleshoot complex issues across Microsoft, Apple, and Google environments while managing device security and cloud collaboration tools.
Listed on Hims and Hers’s careers site · Apply there ↗
IT Support Specialist
Zillow
Remote-USA
Listed on Zillow’s careers site · Apply there ↗
Roles similar to Help Desk Technician (104)
From Computer Support Specialist, Customer Service Representative, Customer Service Representatives, Customer Support Advisor, Cyber Security Technician, Help Desk Analyst, Incident Analyst, IT Administrator, IT Support Specialist, Network Support Specialist, Systems Administrator, Systems Support Specialist.
IT Specialist (Customer Support)
Food Safety and Inspection Service
Raleigh, NC · $107,301 – $144,493
A federal IT support specialist role managing enterprise hardware, mobile devices, and customer-facing technical services within a government information security office. This suits someone with hands-on experience deploying and troubleshooting enterprise infrastructure and a track record in tier-1 to tier-3 support workflows.
Via USAJOBS · Apply there ↗
IT SPECIALIST (SYSADMIN)
Air National Guard Units
Meridian, MS · $89,508 – $116,362
This is a military technician role leading IT systems administration for the Mississippi National Guard's Air Operations Center, requiring active military membership and overseeing multi-platform server infrastructure, security, and disaster recovery.
Via USAJOBS · Apply there ↗
Customer Service Representative
Heil Environmental Industries
Louisville, KY
Listed on Heil Environmental Industries’s careers site · Apply there ↗
Customer Service Representative
Interstate Batteries
Urbandale, IA
Listed on Interstate Batteries’s careers site · Apply there ↗
IT Specialist (INFOSEC/CUSTSPT)
Military Treatment Facilities under DHA
Lemoore, CA · $75,278 – $97,867
A federal IT support role at a Naval Health Clinic providing technical help to end users, managing network infrastructure, and leading a small team of technicians. This suits experienced IT professionals ready to work in a government healthcare setting with security and customer support responsibilities.
Via USAJOBS · Apply there ↗
IT SPECIALIST (SYSADMIN)
U.S. Pacific Fleet
Pearl Harbor, Hawaii · $111,119 – $144,457
This role manages secure communications infrastructure and cryptographic systems for submarine fleet operations, handling policy development and system administration for communications security across a large military organization. It suits experienced IT professionals comfortable working with classified systems, regulatory compliance, and high-stakes infrastructure where security decisions have organization-wide impact.
Via USAJOBS · Apply there ↗
IT SPECIALIST (SYSTEMS ADMINISTRATION) (TITLE 32)
Army National Guard Units
Jefferson Barracks, Missouri · $76,573 – $99,550
A systems administration specialist in the Army National Guard's Intelligence Directorate who manages military intelligence networks, maintains administrator accounts, coordinates security updates, and provides technical support to ensure uninterrupted service across distributed units.
Via USAJOBS · Apply there ↗
Information Technology Specialist (SYSTEMS ADMINISTRATION) - DIRECT HIRING AUTHORITY
Air Force Materiel Command
Kelly AFB, Texas; Lackland AFB, Texas · $90,823 – $140,403
A federal senior systems administrator role responsible for planning, installing, testing, and maintaining an organization's hardware and software infrastructure. This suits experienced IT professionals seeking advancement in a structured government environment with defined career progression.
Via USAJOBS · Apply there ↗
IT Specialist (CUSTSPT)
Federal Emergency Management Agency
New York, NY · $105,481 – $137,128
This IT support role at FEMA focuses on maintaining and troubleshooting systems and networks across regional offices, with responsibilities including hardware/software diagnostics, customer support coordination, and disaster recovery assistance. The position requires proven IT experience and involves potential emergency deployments with irregular schedules and extended travel.
Via USAJOBS · Apply there ↗
Network Support Specialist
The Guardian Life Insurance Company of America
Remote - United States
Listed on The Guardian Life Insurance Company of America’s careers site · Apply there ↗