Occupation
Help Desk Technician
A Help Desk Technician is typically the first point of contact for employees experiencing technical problems, fielding calls and tickets to resolve issues with computers, accounts, and software. The role requires solid troubleshooting ability, comfort working within Active Directory for password resets and permissions, and disciplined use of ticketing systems to document and escalate cases. Beyond technical fixes like hardware and software installation, strong customer service skills are essential since technicians interact directly with frustrated or non-technical end users.
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Similar roles
Open Help Desk Technician roles (1)
HD Analyst II
RBI
Corp - Syracuse Corporate Office
This is a technical support role for a large restaurant company, helping restaurant staff troubleshoot IT issues across point-of-sale and back-office systems. The position suits someone with helpdesk experience who is comfortable working in a fast-paced, multi-shift environment.
Listed on RBI’s careers site · Apply there ↗
Likely next role (18)
Where Help Desk Technicians commonly go next: Computer Support Specialist, Cyber Security Technician, IT Administrator, IT Support Specialist, Network Support Specialist, System Administrator, Systems Support Specialist.
Network Support Specialist
Lumos Networks
United States of America (USA), Remote
Listed on Lumos Networks’s careers site · Apply there ↗
IT Support Specialist
Voyager
Reno, NV
Listed on Voyager’s careers site · Apply there ↗
IT Administrator
Mapbox
Mapbox US
Listed on Mapbox’s careers site · Apply there ↗
IT Support Specialist
Bend Studio
Los Angeles, CA
Listed on Bend Studio’s careers site · Apply there ↗
Computer Support Specialist
U-Haul
Tempe, AZ
Listed on U-Haul’s careers site · Apply there ↗
IT Support Specialist
Motorola Solutions
Culver City, CA
Listed on Motorola Solutions’s careers site · Apply there ↗
System Administrator
Crane Co.
Bolingbrook, IL · $90,000 – $100,000
This role manages the organization's IT infrastructure across virtualization, backup, endpoint management, and networking, supporting both systems and end users. It suits someone with solid system administration experience who wants to work with enterprise technologies like Nutanix and Veeam while also handling network and help desk responsibilities.
Listed on Crane Co.’s careers site · Apply there ↗
Senior System Administrator
AeroVironment
Full-time · Jessup, MD · $170,000 – $220,000
A senior system administrator role focused on managing mission-critical IT infrastructure across Windows and UNIX platforms, with emphasis on security compliance and vendor coordination. This suits experienced administrators comfortable with government compliance frameworks and multi-platform troubleshooting in a defense contractor environment.
Listed on AeroVironment’s careers site · Apply there ↗
IT Service Delivery Analyst II (Test)
Impulse Space
Mojave
This role provides advanced technical support for the systems and environments used in engineering and test operations, handling complex issues across infrastructure and endpoints. It suits someone with strong troubleshooting skills who can work across multiple technical domains and collaborate effectively with infrastructure teams.
Listed on Impulse Space’s careers site · Apply there ↗
DC Sup IT Systems Admin
HOKA
Moreno Valley, CA · $33 – $45 / hour
This role provides IT support for a distribution center's 24/7 operations, handling helpdesk requests, hardware troubleshooting, and system documentation across networking, servers, and mobile devices. It suits someone who works independently, responds quickly to urgent issues, and is comfortable with on-call responsibilities in a warehouse environment.
Listed on HOKA’s careers site · Apply there ↗
Roles similar to Help Desk Technician (93)
From Computer Support Specialist, Customer Service Representative, Customer Service Representatives, Customer Support Advisor, Cyber Security Technician, Help Desk Analyst, Incident Analyst, IT Administrator, IT Support Specialist, Network Support Specialist, Systems Administrator, Systems Support Specialist.
Customer Service Representative
Stanley Black & Decker
Listed on Stanley Black & Decker’s careers site · Apply there ↗
Customer Service Representative
Longs Drugs
Listed on Longs Drugs’s careers site · Apply there ↗
Customer Service Representative
JLL
Atlanta, GA
Listed on JLL’s careers site · Apply there ↗
Network Support Specialist
Lumos Networks
United States of America (USA), Remote
Listed on Lumos Networks’s careers site · Apply there ↗
IT Support Specialist
Voyager
Reno, NV
Listed on Voyager’s careers site · Apply there ↗
Customer Service Representative
Forward
Greeneville, TN
Listed on Forward’s careers site · Apply there ↗
IT Administrator
Mapbox
Mapbox US
Listed on Mapbox’s careers site · Apply there ↗
Customer Service Representative
Albertsons
Stratham, NH
Listed on Albertsons’s careers site · Apply there ↗
IT Support Specialist
Bend Studio
Los Angeles, CA
Listed on Bend Studio’s careers site · Apply there ↗
Customer Service Representative
The Andersons
Gibsonburg, OH
Listed on The Andersons’s careers site · Apply there ↗
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