Occupation
Guest Services Representative
A Guest Services Representative serves as a primary point of contact for hotel guests, handling check-in, check-out, and inquiries using property management systems like Opera PMS. They resolve complaints through conflict resolution skills, juggle multiple guest requests at once, and maintain a consistently welcoming standard of guest relations. This front-desk role is a common entry point into hospitality management careers.
Career ladder
Often comes from
Often an entry point.
Often leads to
Similar roles
Open Guest Services Representative roles (2)
Guest Services Representative
United Parks & Resorts
Philadelphia, PA
Listed on United Parks & Resorts’s careers site · Apply there ↗
Guest Services Representative
Live Nation Entertainment
Scranton, PA
Listed on Live Nation Entertainment’s careers site · Apply there ↗
Likely next role (1)
Where Guest Services Representatives commonly go next: Front Desk Supervisor.
Front Desk Supervisor
Marriott International
Washington, DC
Listed on Marriott International’s careers site · Apply there ↗
Roles similar to Guest Services Representative (58)
From Concierge, Customer Service Representative, Front Desk Supervisor, Hotel Desk Clerk, Reservations Agent, Reservations Manager.
Customer Service Representative
Stanley Black & Decker
Listed on Stanley Black & Decker’s careers site · Apply there ↗
Customer Service Representative
Longs Drugs
Listed on Longs Drugs’s careers site · Apply there ↗
Customer Service Representative
Forward
Greeneville, TN
Listed on Forward’s careers site · Apply there ↗
Customer Service Representative
Albertsons
Stratham, NH
Listed on Albertsons’s careers site · Apply there ↗
Front Desk Supervisor
Marriott International
Washington, DC
Listed on Marriott International’s careers site · Apply there ↗
Customer Service Representative
The Andersons
Gibsonburg, OH
Listed on The Andersons’s careers site · Apply there ↗
Customer Service Representative
Veritiv
OPS - Pollock Orora Corporate TX
Listed on Veritiv’s careers site · Apply there ↗
Customer Service Representative
U-Haul
Deptford, NJ
Listed on U-Haul’s careers site · Apply there ↗
Customer Service Representative
Taylor Corporation
Listed on Taylor Corporation’s careers site · Apply there ↗
Customer Service Representative
Pool Corporation
Fresno, CA
Listed on Pool Corporation’s careers site · Apply there ↗
People with this title (0)
No one holds this exact title here yet.