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Customer Success Manager, Top Accounts

Menlo Ventures Portfolio

Seattle, WA · Senior

$200,000 – $320,000

Listed on Menlo Ventures Portfolio’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role leads customer success for one of Anthropic's largest enterprise clients, serving as their strategic advisor on AI adoption across Claude's API, Code, and other products. It suits someone with deep enterprise experience who can drive organization-wide adoption programs, understand technical AI concepts, and build trust with C-suite stakeholders.

Our summary, not Menlo Ventures Portfolio’s wording. The full posting is on their site.

What they ask for

Required

  • 8+ years in customer success, technical account management, solutions engineering, or strategy consulting
  • Experience working with F10 companies at executive level
  • Technical fluency with AI/ML concepts and software development lifecycle
  • Daily experience building with AI, including Claude Code preferred
  • Proven track record driving measurable outcomes within complex matrixed organizations
  • Cross-functional collaboration and customer advocacy
  • Bachelor's degree or equivalent

Nice to have

  • Experience leading organization-wide change or adoption programs with C-suite sponsorship
  • Experience automating workflows with agents and tools

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