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Customer Success Manager

OpenRouter

San Francisco, CA · Remote · Mid

$180,000 – $250,000

Listed on OpenRouter’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

OpenRouter seeks a Customer Success Manager to guide enterprise clients through adoption of their AI routing platform, balancing technical depth with commercial growth targets. This role suits someone with AI industry experience who enjoys translating between engineering and business priorities while owning revenue outcomes.

Our summary, not OpenRouter’s wording. The full posting is on their site.

What they ask for

Required

  • Experience at an AI-first company (LLM labs, AI infrastructure, or GenAI apps)
  • Background in technical SaaS or API-first platforms
  • Proven track record of owning a sales quota
  • Ability to build scalable playbooks and systems

Nice to have

  • Understanding of tokens, latency, context windows, and model routing
  • Experience navigating procurement and legal stakeholders
  • Data-driven approach to usage analysis and churn prediction

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