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Customer Success Manager

OpenRouter

Remote (US) · Remote · Mid

$180,000 – $250,000

Listed on OpenRouter’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

OpenRouter seeks a Customer Success Manager to guide enterprise clients through AI infrastructure adoption, driving usage growth and demonstrating measurable business outcomes. This role bridges technical architecture and commercial expansion for organizations deploying large language models at scale.

Our summary, not OpenRouter’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • Prior experience at an AI-first company or working with LLM infrastructure
  • Technical SaaS or API platform background
  • Proven track record owning a sales quota
  • Ability to build repeatable processes and playbooks

Nice to have

  • Experience with procurement and legal negotiations
  • Background analyzing usage metrics and churn prediction
  • Familiarity with model routing and inference optimization

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