Customer Success Manager (CSM) SAP Next Gen - SAP Academy for Customer Success - Palo Alto (Hybrid)
SAPPalo Alto, CA · full time · Junior
$78,000 – $180,700
Listed on SAP’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This is an entry-level Customer Success Manager role within SAP's structured Academy program, designed for early-career professionals to learn SAP's solutions while supporting customers in their digital transformation journey. The role combines classroom training with field mentoring over ten months, then transitions to direct customer-facing CSM work, making it ideal for someone with customer-support or consulting background who wants structured career development in enterprise software.
Our summary, not SAP’s wording. The full posting is on their site.
Skills this role names
Log in to see which of these are already on your profile.
What they ask for
Required
- 2–3 years of experience in customer support, consulting, or account management
- Ability to deliver strategic guidance and drive customer success
- English proficiency for global engagement
- Problem-solving and project management skills
- Emotional intelligence and cultural awareness
- Understanding of AI fundamentals and applications
Nice to have
- Knowledge of SAP Finance & Spend Management solutions
- Knowledge of SAP SuccessFactors and HR processes
- Knowledge of SAP Supply Chain Management
- Knowledge of SAP Customer Experience platforms
- Knowledge of SAP Business Transformation Management
- Experience with data management and analytics
- Business acumen in specific industries