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$167,670 – $207,000
Listed on Intercom’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
A strategic customer success role focused on guiding Salesforce's largest enterprise customers through AI agent adoption and transformation. This position suits experienced professionals who excel at building executive relationships, driving measurable business outcomes, and translating complex technical concepts into strategic value.
Our summary, not Intercom’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 8+ years in management consulting, strategy, advisory, or enterprise SaaS customer success roles
- Experience with business process mapping, requirements analysis, and solution design
- Technical acumen and interest in AI and agent-building
- Ability to communicate complex problems clearly across diverse audiences
- Proven track record driving adoption, process improvement, and measurable outcomes for enterprise customers
Nice to have
- Coding experience
- Deep knowledge of the AI agent market