Skill
Customer Success Management
Customer Support and Service
Customer Success Management is a proactive business function focused on ensuring customers achieve their desired outcomes with a product or service, thereby driving retention, renewals, and expansion revenue. It is especially prominent in B2B SaaS companies, where Customer Success Managers (CSMs) build relationships with client accounts, monitor usage and health metrics, and guide onboarding and adoption. Unlike reactive customer support, customer success emphasizes anticipating needs and demonstrating ongoing value.
Open roles requiring Customer Success Management (2)
Director Customer Success
Sprinklr
This director-level role leads customer success teams managing large enterprise accounts at a SaaS platform company, focusing on team development, customer retention, and cross-functional collaboration to drive strategic outcomes. The position suits experienced SaaS leaders who excel at coaching teams, managing complex customer relationships, and balancing growth with operational discipline.
Listed on Sprinklr’s careers site · Apply there ↗
Senior Manager, Customer Success (Money)
Intuit
San Diego, CA · $143,500 – $233,000
Lead and scale Intuit's QuickBooks Money customer success operation, mentoring a team of CSMs who manage mid-market financial services clients through adoption and growth. This role suits an experienced customer success leader who excels at cross-functional strategy, team development, and translating customer insights into product improvements.
Listed on Intuit’s careers site · Apply there ↗
Roles that use Customer Success Management
Related skills
Curated neighbors in the taxonomy, whether or not employers ask for them together.