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ITIL

Certifications and Credentials

ITIL (Information Technology Infrastructure Library) is a widely adopted framework of best practices for IT service management, covering processes like incident management, problem management, change management, and service delivery. Originally developed by the UK government, it's maintained today by AXELOS/PeopleCert and offers a certification path (Foundation through Master levels) that IT professionals pursue to demonstrate ITSM expertise. Organizations use ITIL to standardize how IT services are planned, delivered, and improved.

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ITIL in the job market

Last checked September 12, 2026

Open roles
34

on Career App right now

Employers
24

hiring for it

Median pay

not enough disclosed

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of these roles

Open roles requiring ITIL (34)

Crane Co.

IT Site Operations Lead

Crane Co.

Cincinnati, OH

Lead IT operations and support for a manufacturing site, managing incident response, compliance, infrastructure resilience, and cross-functional improvement initiatives. This role suits someone with hands-on technical depth who thrives coordinating between IT systems, business users, and corporate standards in a plant or facility environment.

Listed on Crane Co.’s careers site · Apply there ↗

Cubic Corporation

Test Logistics and Commissioning Engineer

Cubic Corporation

Full-time · Salfords, Surrey

A role managing test equipment setup, configuration, and maintenance in a defense and transportation technology environment. This suits someone with hands-on test lab experience and infrastructure knowledge who enjoys problem-solving across hardware and software systems.

Listed on Cubic Corporation’s careers site · Apply there ↗

Brown–Forman

Associate Finance IT Analyst

Brown–Forman

Full-time · Louisville, KY

This role supports the stability and day-to-day operation of SAP financial systems across a global organization, handling incident resolution and service requests for finance teams. It suits someone with SAP Finance experience who enjoys troubleshooting production systems and working directly with business users to minimize disruption.

Listed on Brown–Forman’s careers site · Apply there ↗

Bain Capital

Senior Application Support Engineer

Bain Capital

Boston, MA · $125,000 – $145,000

This role supports enterprise applications like Workday and Salesforce at a major investment firm, ensuring system stability and resolving production incidents. It suits experienced support engineers comfortable troubleshooting complex multi-system environments and collaborating across technical and business teams.

Listed on Bain Capital’s careers site · Apply there ↗

American International Group

Principal Solutions Architect, GenAI

American International Group

Atlanta, GA

A leadership role designing enterprise-scale AI and cloud architectures across insurance business lines, reporting to senior leadership. This suits architects with deep experience in hybrid cloud environments, regulated industries, and the ability to mentor teams while driving AI/ML adoption across an organization.

Listed on American International Group’s careers site · Apply there ↗

ABC Supply

IT ServiceNow Platform Engineer, Senior (952)

ABC Supply

$120,000 – $140,000

A senior IT operations role focused on leading the enterprise ServiceNow CMDB strategy, ensuring data quality and governance across the organization's IT infrastructure and assets. This position suits experienced ServiceNow professionals ready to own the full lifecycle of configuration management and drive adoption across multiple IT teams.

Listed on ABC Supply’s careers site · Apply there ↗

Enhanced Operations Service Execution Specialist

SAP

Full-time · San Pedro Garza García, Nuevo Léon, MX, 66265

This role oversees the execution and optimization of cloud infrastructure operations for SAP's enterprise customers, ensuring service delivery meets agreed SLAs while driving continuous improvement. It suits experienced SAP technology professionals with a background in basis administration, database management, or cloud operations who want to be customer-focused technical advisors.

Listed on SAP’s careers site · Apply there ↗

Mgr Capabilities SLA/KPI Tech

The Hershey Company

Hershey, PA

This role manages the operational capabilities, performance metrics, and technology infrastructure of a Global Capability Center, transitioning it from a cost-focused to a value-driven organization. It suits experienced operations or technology leaders who can design performance frameworks, oversee automation initiatives, and align global teams around shared service excellence.

Listed on The Hershey Company’s careers site · Apply there ↗

Visa Inc.

Sr. Manager, Work Station Support

Visa Inc.

Full-time · Austin, TX · $127,900 – $205,000

Lead a team delivering technology support to Visa staff, managing both the people and operations of an onsite support center with a focus on service quality, automation, and team development. This role suits experienced IT service managers ready to step into senior leadership while driving innovation in how support is delivered.

Listed on Visa Inc.’s careers site · Apply there ↗

Moderna

Sr. Technical Program Manager, Infrastructure Engineering

Moderna

Full-time · $145,900 – $234,200

This role leads large-scale infrastructure modernization and AI-readiness programs across Moderna's global operations, coordinating multiple engineering teams and managing vendors to rationalize cloud and on-premises systems. It suits experienced program managers with infrastructure domain knowledge who thrive in complex, matrixed environments and can drive transformational initiatives through influence and structured processes.

Listed on Moderna’s careers site · Apply there ↗

View all 34 on Jobs

Asked for alongside ITIL

Measured from the 34 open roles that name ITIL — not from a curated list.

Who employers are hiring

  • Entry6%
  • Mid13%
  • Senior55%
  • Lead / Staff / Principal10%
  • Management13%
  • Executive3%

From 31 roles whose posting states a level.

Employers hiring for ITIL

24 in total, most open roles first.

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