Skill

ITIL

Certifications and Credentials

ITIL (Information Technology Infrastructure Library) is a widely adopted framework of best practices for IT service management, covering processes like incident management, problem management, change management, and service delivery. Originally developed by the UK government, it's maintained today by AXELOS/PeopleCert and offers a certification path (Foundation through Master levels) that IT professionals pursue to demonstrate ITSM expertise. Organizations use ITIL to standardize how IT services are planned, delivered, and improved.

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ITIL in the job market

Last checked October 28, 2026

Open roles: 27
Employers: 19
Median pay: —
Disclose pay: —

Open roles requiring ITIL (27)

Supervisory IT Specialist

Patent and Trademark Office

Alexandria, VA · $143,913 – $187,903

This role leads the Transition Support Branch within the USPTO's IT organization, overseeing enterprise service desk operations and IT communications while driving process improvements through service management methodologies and emerging technologies. It suits someone with technical leadership experience who can mentor staff, champion automation and AI-enabled solutions, and coordinate reliable IT support for mission-critical systems across a large federal agency.

Via USAJOBS · Apply there ↗

Deputy Chief Information Officer

Office of the Chief Information Officer, Department of Housing and Urban Development

Alexandria, VA · $151,661 – $228,000

HUD is recruiting a Deputy Chief Information Officer to lead strategic IT modernization and oversee the agency's technology infrastructure, security, and operations across multiple offices. This role suits executive leaders with substantial federal IT experience and a track record of transforming large-scale legacy systems into cloud-based architectures.

Via USAJOBS · Apply there ↗

Vice President, Global Incident Management

FIS

US FL JAX 347

FIS seeks a seasoned executive to establish and lead enterprise-wide incident management practices across its global financial services operations, setting the standard for how major outages and crises are coordinated and resolved. This role suits someone with deep experience commanding incident response in mission-critical environments who is energized by high-stakes decision-making and building durable organizational capabilities from the ground up.

Listed on FIS’s careers site · Apply there ↗

Site Reliability Engineer

OneAZ Credit Union

Full-time · Phoenix, AZ · $96,664 – $120,830

This role ensures the reliability and performance of OneAZ's technology infrastructure through monitoring, automation, and disaster recovery planning. It suits engineers with 5-8 years of enterprise infrastructure experience who want to focus on system resilience and incident response in a financial services environment.

Listed on OneAZ Credit Union’s careers site · Apply there ↗

VP Mgr-Service Delivery

Moody's Corporation

Full-time · Charlotte, NC · $149,600 – $216,800

This VP-level role leads enterprise technology service delivery and IT program management across Moody's, overseeing large-scale initiatives, building high-performing teams, and driving AI-enabled modernization of the delivery organization. It suits experienced technology leaders who excel at executive alignment, strategic planning, and transforming delivery practices through data and intelligent automation.

Listed on Moody's Corporation’s careers site · Apply there ↗

IT Site Operations Lead

Crane Co.

Cincinnati, OH

Lead IT operations and support for a manufacturing site, managing incident response, compliance, infrastructure resilience, and cross-functional improvement initiatives. This role suits someone with hands-on technical depth who thrives coordinating between IT systems, business users, and corporate standards in a plant or facility environment.

Listed on Crane Co.’s careers site · Apply there ↗

Senior Application Support Engineer

Bain Capital

Boston, MA · $125,000 – $145,000

This role supports enterprise applications like Workday and Salesforce at a major investment firm, ensuring system stability and resolving production incidents. It suits experienced support engineers comfortable troubleshooting complex multi-system environments and collaborating across technical and business teams.

Listed on Bain Capital’s careers site · Apply there ↗

Principal Solutions Architect, GenAI

American International Group

Atlanta, GA

A leadership role designing enterprise-scale AI and cloud architectures across insurance business lines, reporting to senior leadership. This suits architects with deep experience in hybrid cloud environments, regulated industries, and the ability to mentor teams while driving AI/ML adoption across an organization.

Listed on American International Group’s careers site · Apply there ↗

IT ServiceNow Platform Engineer, Senior (952)

ABC Supply

$120,000 – $140,000

A senior IT operations role focused on leading the enterprise ServiceNow CMDB strategy, ensuring data quality and governance across the organization's IT infrastructure and assets. This position suits experienced ServiceNow professionals ready to own the full lifecycle of configuration management and drive adoption across multiple IT teams.

Listed on ABC Supply’s careers site · Apply there ↗

Enhanced Operations Service Execution Specialist

SAP

Full-time · San Pedro Garza García, Nuevo Léon, MX, 66265

This role oversees the execution and optimization of cloud infrastructure operations for SAP's enterprise customers, ensuring service delivery meets agreed SLAs while driving continuous improvement. It suits experienced SAP technology professionals with a background in basis administration, database management, or cloud operations who want to be customer-focused technical advisors.

Listed on SAP’s careers site · Apply there ↗

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