Skill
ITIL
Certifications and Credentials
ITIL (Information Technology Infrastructure Library) is a widely adopted framework of best practices for IT service management, covering processes like incident management, problem management, change management, and service delivery. Originally developed by the UK government, it's maintained today by AXELOS/PeopleCert and offers a certification path (Foundation through Master levels) that IT professionals pursue to demonstrate ITSM expertise. Organizations use ITIL to standardize how IT services are planned, delivered, and improved.
ITIL in the job market
Last checked September 12, 2026
- Open roles
- 34
- Employers
- 24
- Median pay
- —
- Disclose pay
- —
on Career App right now
hiring for it
not enough disclosed
of these roles
Open roles requiring ITIL (34)
IT Site Operations Lead
Crane Co.
Cincinnati, OH
Lead IT operations and support for a manufacturing site, managing incident response, compliance, infrastructure resilience, and cross-functional improvement initiatives. This role suits someone with hands-on technical depth who thrives coordinating between IT systems, business users, and corporate standards in a plant or facility environment.
Listed on Crane Co.’s careers site · Apply there ↗
Test Logistics and Commissioning Engineer
Cubic Corporation
Full-time · Salfords, Surrey
A role managing test equipment setup, configuration, and maintenance in a defense and transportation technology environment. This suits someone with hands-on test lab experience and infrastructure knowledge who enjoys problem-solving across hardware and software systems.
Listed on Cubic Corporation’s careers site · Apply there ↗
Associate Finance IT Analyst
Brown–Forman
Full-time · Louisville, KY
This role supports the stability and day-to-day operation of SAP financial systems across a global organization, handling incident resolution and service requests for finance teams. It suits someone with SAP Finance experience who enjoys troubleshooting production systems and working directly with business users to minimize disruption.
Listed on Brown–Forman’s careers site · Apply there ↗
Senior Application Support Engineer
Bain Capital
Boston, MA · $125,000 – $145,000
This role supports enterprise applications like Workday and Salesforce at a major investment firm, ensuring system stability and resolving production incidents. It suits experienced support engineers comfortable troubleshooting complex multi-system environments and collaborating across technical and business teams.
Listed on Bain Capital’s careers site · Apply there ↗
Principal Solutions Architect, GenAI
American International Group
Atlanta, GA
A leadership role designing enterprise-scale AI and cloud architectures across insurance business lines, reporting to senior leadership. This suits architects with deep experience in hybrid cloud environments, regulated industries, and the ability to mentor teams while driving AI/ML adoption across an organization.
Listed on American International Group’s careers site · Apply there ↗
IT ServiceNow Platform Engineer, Senior (952)
ABC Supply
$120,000 – $140,000
A senior IT operations role focused on leading the enterprise ServiceNow CMDB strategy, ensuring data quality and governance across the organization's IT infrastructure and assets. This position suits experienced ServiceNow professionals ready to own the full lifecycle of configuration management and drive adoption across multiple IT teams.
Listed on ABC Supply’s careers site · Apply there ↗
Enhanced Operations Service Execution Specialist
SAP
Full-time · San Pedro Garza García, Nuevo Léon, MX, 66265
This role oversees the execution and optimization of cloud infrastructure operations for SAP's enterprise customers, ensuring service delivery meets agreed SLAs while driving continuous improvement. It suits experienced SAP technology professionals with a background in basis administration, database management, or cloud operations who want to be customer-focused technical advisors.
Listed on SAP’s careers site · Apply there ↗
Mgr Capabilities SLA/KPI Tech
The Hershey Company
Hershey, PA
This role manages the operational capabilities, performance metrics, and technology infrastructure of a Global Capability Center, transitioning it from a cost-focused to a value-driven organization. It suits experienced operations or technology leaders who can design performance frameworks, oversee automation initiatives, and align global teams around shared service excellence.
Listed on The Hershey Company’s careers site · Apply there ↗
Sr. Manager, Work Station Support
Visa Inc.
Full-time · Austin, TX · $127,900 – $205,000
Lead a team delivering technology support to Visa staff, managing both the people and operations of an onsite support center with a focus on service quality, automation, and team development. This role suits experienced IT service managers ready to step into senior leadership while driving innovation in how support is delivered.
Listed on Visa Inc.’s careers site · Apply there ↗
Sr. Technical Program Manager, Infrastructure Engineering
Moderna
Full-time · $145,900 – $234,200
This role leads large-scale infrastructure modernization and AI-readiness programs across Moderna's global operations, coordinating multiple engineering teams and managing vendors to rationalize cloud and on-premises systems. It suits experienced program managers with infrastructure domain knowledge who thrive in complex, matrixed environments and can drive transformational initiatives through influence and structured processes.
Listed on Moderna’s careers site · Apply there ↗
Asked for alongside ITIL
Measured from the 34 open roles that name ITIL — not from a curated list.
- Amazon Web Services (AWS)8 roles23.5%
- Agile7 roles20.6%
- Microsoft Azure7 roles20.6%
- ServiceNow7 roles20.6%
- Linux5 roles14.7%
- PowerShell5 roles14.7%
- Active Directory4 roles11.8%
- Change Management4 roles11.8%
Who employers are hiring
- Entry6%
- Mid13%
- Senior55%
- Lead / Staff / Principal10%
- Management13%
- Executive3%
From 31 roles whose posting states a level.
Roles that use ITIL
Employers hiring for ITIL
24 in total, most open roles first.
- American International Group3 roles
- LLSEG3 roles
- AAccenture2 roles
- ASAST SpaceMobile2 roles
- Crane Co.2 roles
- Intel2 roles
Related skills
Curated neighbors in the taxonomy, whether or not employers ask for them together.