Skill
IT Service Management
IT Infrastructure and Networking
IT Service Management (ITSM) is the set of practices and processes organizations use to design, deliver, manage, and improve the way IT is used by end users, covering areas like incident management, change management, and service desk operations. It is typically guided by frameworks like ITIL and implemented using platforms such as ServiceNow or Jira Service Management. IT managers and service desk professionals rely on ITSM to keep technology services reliable and aligned with business needs.
IT Service Management in the job market
Last checked September 13, 2026
- Open roles
- 6
- Employers
- 6
- Median pay
- —
- Disclose pay
- —
on Career App right now
hiring for it
not enough disclosed
of these roles
Open roles requiring IT Service Management (6)
Working Student (f/m/d) - Support for customer portal "SAP for Me"
SAP
Part-time · Walldorf, DE, 69190
This working student position supports SAP's internal customer portal by assisting with IT service management, process improvement, and customer support within an agile team. It suits students in computer science or related fields who want practical experience in application management and IT operations.
Listed on SAP’s careers site · Apply there ↗
Sr. Manager, Work Station Support
Visa Inc.
Full-time · Austin, TX · $127,900 – $205,000
Lead a team delivering technology support to Visa staff, managing both the people and operations of an onsite support center with a focus on service quality, automation, and team development. This role suits experienced IT service managers ready to step into senior leadership while driving innovation in how support is delivered.
Listed on Visa Inc.’s careers site · Apply there ↗
Manufacturing IT/ OT Technical Analyst (DeSoto, KS)
Merck
Full-time · De Soto, KS · $87,300 – $137,400
This role involves managing IT and operational technology projects in a biopharmaceutical manufacturing environment, with responsibility for system configuration, compliance, and data stewardship. It suits someone with manufacturing IT experience who can bridge technical and business needs while supporting modernization initiatives.
Listed on Merck’s careers site · Apply there ↗
Senior ServiceNow Business Process Consultant
Accenture
Accenture seeks a ServiceNow consultant to translate business needs into platform solutions, working across ITSM and other modules to help clients optimize processes and adopt the system effectively. This role suits someone who enjoys bridging business and technical teams, with proven experience guiding clients through ServiceNow implementations in agile environments.
Listed on Accenture’s careers site · Apply there ↗
ServiceNow Developer
Comcast
Full-time · $101,875 – $152,813
Comcast Business IT is looking for a ServiceNow Developer to build and maintain enterprise service management applications, working with cross-functional teams on configuration, integrations, and platform enhancements. This role suits someone with foundational ServiceNow experience who wants to grow expertise across IT service management, CMDB, and related modules while contributing to production systems.
Listed on Comcast’s careers site · Apply there ↗
IT Support Coordinator (Contract Role)
Bend Studio
Contract · Los Angeles, CA · $36 – $50 / hour
This role manages the intake and initial handling of IT support requests for PlayStation's Los Angeles office, triaging tickets and routing them to specialist teams while maintaining customer communication and performance metrics. It suits someone organized and detail-oriented who enjoys working in a fast-paced technical environment with direct customer contact.
Listed on Bend Studio’s careers site · Apply there ↗
Roles that use IT Service Management
Employers hiring for IT Service Management
6 in total, most open roles first.
Related skills
Curated neighbors in the taxonomy, whether or not employers ask for them together.