IT Service Management

Patent and Trademark Office

Alexandria, VA · $143,913 – $187,903

This role leads the Transition Support Branch within the USPTO's IT organization, overseeing enterprise service desk operations and IT communications while driving process improvements through service management methodologies and emerging technologies. It suits someone with technical leadership experience who can mentor staff, champion automation and AI-enabled solutions, and coordinate reliable IT support for mission-critical systems across a large federal agency.

Via USAJOBS · Apply there ↗

Bend Studio

Contract · Bellevue, WA · $36 – $50 / hour

This contract role coordinates incoming IT support tickets and requests for a game studio, acting as the first point of contact to triage issues and hand them off to specialist teams. It suits someone with customer service experience and ticketing-tool knowledge who can stay organized under pressure while learning a technically demanding environment.

Listed on Bend Studio’s careers site · Apply there ↗

Visa Inc.

Full-time · Denver, CO · $160,100 – $256,300

Lead Visa's global major incident management organization, responsible for coordinating enterprise-wide response to critical technology incidents across a 24/7 environment serving 200+ countries. This role suits experienced operations leaders who excel at executive communication, cross-functional influence, and building world-class teams in complex, high-stakes technology environments.

Listed on Visa Inc.’s careers site · Apply there ↗

SAP

Part-time · Walldorf, DE, 69190

This working student position supports SAP's internal customer portal by assisting with IT service management, process improvement, and customer support within an agile team. It suits students in computer science or related fields who want practical experience in application management and IT operations.

Listed on SAP’s careers site · Apply there ↗

Blackstone Group

Miami, FL · $160,000 – $225,000

This VP-level role leads Blackstone's IT Service Management program, establishing enterprise standards for service design and delivery with a focus on ServiceNow automation and workflow optimization. It suits experienced technology leaders who can balance strategic vision with tactical execution while influencing senior stakeholders across a large financial services organization.

Listed on Blackstone Group’s careers site · Apply there ↗

Comcast

Full-time · $101,875 – $152,813

Comcast Business IT is looking for a ServiceNow Developer to build and maintain enterprise service management applications, working with cross-functional teams on configuration, integrations, and platform enhancements. This role suits someone with foundational ServiceNow experience who wants to grow expertise across IT service management, CMDB, and related modules while contributing to production systems.

Listed on Comcast’s careers site · Apply there ↗

Bend Studio

Contract · Los Angeles, CA · $36 – $50 / hour

This role manages the intake and initial handling of IT support requests for PlayStation's Los Angeles office, triaging tickets and routing them to specialist teams while maintaining customer communication and performance metrics. It suits someone organized and detail-oriented who enjoys working in a fast-paced technical environment with direct customer contact.

Listed on Bend Studio’s careers site · Apply there ↗