Skill
Problem Management
IT Infrastructure and Networking
Problem management is an IT service management (ITSM) practice, formalized in frameworks like ITIL, focused on identifying and addressing the root causes of recurring incidents to prevent them from happening again, rather than just resolving individual symptoms. IT support teams and service managers use it to reduce the frequency and impact of system disruptions over time.
Problem Management in the job market
Last checked October 28, 2026
- Open roles
- 3
- Employers
- 3
- Median pay
- —
- Disclose pay
- —
on Career App
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Open roles requiring Problem Management (3)
Director, Major Incident Management
Visa Inc.
Full-time · Denver, CO · $160,100 – $256,300
Lead Visa's global major incident management organization, responsible for coordinating enterprise-wide response to critical technology incidents across a 24/7 environment serving 200+ countries. This role suits experienced operations leaders who excel at executive communication, cross-functional influence, and building world-class teams in complex, high-stakes technology environments.
Listed on Visa Inc.’s careers site · Apply there ↗
IT Service Desk Lead
Signify
Pila
Lead a global IT service desk team at a major lighting and IoT company, overseeing incident management, process improvement, and user support operations across multiple regions. This role suits experienced IT support leaders with strong technical foundations and a passion for building user-focused teams.
Listed on Signify’s careers site · Apply there ↗
Senior Manager, Incident Management
Zillow
Full-time · Remote-USA · $125,800 – $211,600
This senior management role leads incident and problem management across Zillow's production systems, accountable for incident response strategy, root cause analysis practices, and team development. It suits experienced operations leaders who can drive organizational change around reliability and build strong management teams while adopting AI-driven workflows to improve incident response speed and quality.
Listed on Zillow’s careers site · Apply there ↗
Roles that use Problem Management
Related skills
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