Skill
Problem Management
IT Infrastructure and Networking
Problem management is an IT service management (ITSM) practice, formalized in frameworks like ITIL, focused on identifying and addressing the root causes of recurring incidents to prevent them from happening again, rather than just resolving individual symptoms. IT support teams and service managers use it to reduce the frequency and impact of system disruptions over time.
Open roles requiring Problem Management (2)
IT Service Desk Lead
Signify
Pila
Lead a global IT service desk team at a major lighting and IoT company, overseeing incident management, process improvement, and user support operations across multiple regions. This role suits experienced IT support leaders with strong technical foundations and a passion for building user-focused teams.
Listed on Signify’s careers site · Apply there ↗
Senior Manager, Incident Management
Zillow
Full-time · Remote-USA · $125,800 – $211,600
This senior management role leads incident and problem management across Zillow's production systems, accountable for incident response strategy, root cause analysis practices, and team development. It suits experienced operations leaders who can drive organizational change around reliability and build strong management teams while adopting AI-driven workflows to improve incident response speed and quality.
Listed on Zillow’s careers site · Apply there ↗
Related skills
Curated neighbors in the taxonomy, whether or not employers ask for them together.