Occupation
Technical Support Engineer
A Technical Support Engineer resolves more complex, often product-specific technical issues escalated from frontline support, working closely with engineering teams at software or hardware companies. The role combines strong troubleshooting and networking knowledge with the ability to write scripts in Python or Bash to diagnose or automate fixes, all tracked through ticketing systems. Clear customer communication is essential, since engineers must translate technical root causes into terms that clients or internal stakeholders can understand.
Duties & responsibilities
- Diagnose and resolve complex technical issues escalated from frontline support teams using hands-on debugging and troubleshooting methods
- Analyze logs, system traces, and technical data to isolate root causes in distributed systems and production environments
- Write and execute scripts in Python, Bash, or related languages to automate diagnostics and deploy fixes
- Translate technical problems and solutions into clear explanations for non-technical customers and internal stakeholders
- Collaborate with engineering teams to document issues, escalate bugs, and influence product improvements
- Support customers across multiple platforms or infrastructure types relevant to the product or service
- Track and manage support tickets through ticketing systems while maintaining detailed records of investigations and resolutions
What Technical Support Engineer roles involve, from employers’ own postings.
How much does a Technical Support Engineer make?
Too few Technical Support Engineer postings state pay to publish a median yet: 9 of 14 open roles do, and we wait for 25.
Who is hiring for Technical Support Engineer roles?
14 open Technical Support Engineer roles from 14 employers; the most at Broadcom Inc., Cognition AI and FIS.
From employers’ own postings, as of.
Technical Support Engineer in the job market
Last checked October 29, 2026
- Open roles
- 14
- Employers
- 14
- Median pay
- —
- Disclose pay
- —
on Career App right now
hiring for it
not enough disclosed
of these roles
Career ladder
Often comes from
Often leads to
Similar roles
Open Technical Support Engineer roles (14)
Technical Support Engineer
Motorola Solutions
Texas Remote Work, More...
Listed on Motorola Solutions’s careers site · Apply there ↗
Senior Technical Support Engineer
LangChain
Washington, DC · $130,000 – $195,000 · Remote
LangChain seeks a senior troubleshooter to handle escalations from AI engineers and infrastructure teams deploying production LLM applications, partnering with engineering and product to resolve complex issues and improve support processes. The role combines deep technical triage, mentorship of support staff, and advocacy for customer needs across a platform used by Fortune 500 companies.
Listed on LangChain’s careers site · Apply there ↗
L3 Technical Support Engineer - Enterprise Networking & AV Solutions
Netgear
Full-time · San Jose, CA · $96,000 – $109,000 · Remote
NETGEAR seeks an experienced L3 support engineer to diagnose and resolve complex enterprise networking and AV-over-IP issues, serving as the escalation point for customers and working directly with engineering teams. This role suits someone with deep networking protocol expertise and hands-on troubleshooting skills who enjoys solving intricate technical problems in a customer-facing environment.
Listed on Netgear’s careers site · Apply there ↗
Technical Support Engineer
LiveRamp
Listed on LiveRamp’s careers site · Apply there ↗
Technical Support Engineer
FIS
Listed on FIS’s careers site · Apply there ↗
Technical Support Engineer
KLA-Tencor
Listed on KLA-Tencor’s careers site · Apply there ↗
Mainframe Technical Support Engineer - Storage Management
Broadcom Inc.
$59,000 – $90,000
This role supports Broadcom's mainframe storage management software customers, diagnosing and resolving complex technical issues while serving as a bridge between customer operations and the development team. It suits someone with deep mainframe systems expertise and storage platform experience who enjoys troubleshooting in a customer-facing environment.
Listed on Broadcom Inc.’s careers site · Apply there ↗
Sr. Technical Support Engineer
Pendo
Full-time · Raleigh, NC · $105,000 – $120,000
A senior technical support role where you diagnose and resolve complex customer issues across Pendo's web and mobile products while translating customer problems into product insights for engineering teams. This suits experienced engineers who combine hands-on debugging skills with strategic thinking, thrive in high-volume environments, and actively shape how support operates rather than just handling tickets.
Listed on Pendo’s careers site · Apply there ↗
Technical Support Engineer, L2
LucidLink
US Remote · $72,000 – $90,000
LucidLink seeks a Level 2 Technical Support Engineer to handle customer inquiries across multiple channels, troubleshooting complex issues with their cloud-based file streaming platform. The role suits someone with at least two years of support experience who enjoys diving into technical problems, understands networking fundamentals, and can work independently during US business hours.
Listed on LucidLink’s careers site · Apply there ↗
Technical Support Engineer
Sigma Computing
Full-time · New York, NY · $90,000 – $115,000
This role involves diagnosing and resolving complex technical issues for Sigma's cloud data platform, working directly with customers via live chat and collaborating with product and engineering teams. It suits someone with 2+ years of customer-facing technical experience in SaaS environments who has strong SQL and cloud platform skills.
Listed on Sigma Computing’s careers site · Apply there ↗
Likely next role (2)
Where Technical Support Engineers commonly go next: Technical Support Manager, Technical Support Supervisor.
Technical Support Manager
Brookshire Grocery Company
Tyler, TX
Listed on Brookshire Grocery Company’s careers site · Apply there ↗
Technical Support Manager
Juniper Networks
Listed on Juniper Networks’s careers site · Apply there ↗
Roles similar to Technical Support Engineer (295)
From Computer Support Specialist, Customer Support Advisor, Cyber Security Technician, IT Specialist, IT Support Specialist, Network Support Specialist, Sales Engineer, Solutions Engineer, Systems Engineer, Systems Support Specialist, Technical Account Manager, Technical Support Analyst.
IT Specialist (APPSW)
Federal Emergency Management Agency
Washington, DC · $121,785 – $158,322
This federal role supports the National Flood Insurance Program by designing and prototyping automation and AI workflows to modernize operations and customer services. The ideal candidate combines technical depth in low-code platforms and scripting with the ability to translate business needs into working prototypes and research emerging technology trends.
Via USAJOBS · Apply there ↗
IT Specialist (Customer Support)
Missile Defense Agency
Redstone Arsenal, Alabama · $130,987 – $197,200
This federal IT role oversees unified communications infrastructure and services for the Missile Defense Agency, requiring expertise in VTC systems, collaboration tools, and enterprise project management across classified and unclassified networks. The position suits experienced IT professionals comfortable with government contracting, JWICS environments, and managing complex cross-organizational technical initiatives.
Via USAJOBS · Apply there ↗
IT Specialist
National Oceanic and Atmospheric Administration
College Park, MD · $85,447 – $111,087
Via USAJOBS · Apply there ↗
IT Specialist (Customer Support)
Food Safety and Inspection Service
Raleigh, NC · $107,301 – $144,493
A federal IT support specialist role managing enterprise hardware, mobile devices, and customer-facing technical services within a government information security office. This suits someone with hands-on experience deploying and troubleshooting enterprise infrastructure and a track record in tier-1 to tier-3 support workflows.
Via USAJOBS · Apply there ↗
TITLE 32 IT SPEC (PLCYPLN) GS-2210-11
Air National Guard Units
Charleston, WV · $75,278 – $97,867
This Air National Guard position advises base leadership on information technology and communications infrastructure, planning systems and enforcing policy across the wing. It suits experienced IT professionals with a military background seeking to combine technical expertise with strategic planning in a defense environment.
Via USAJOBS · Apply there ↗
IT SPECIALIST (CUSTSPT)
Naval Supply Systems Command
San Diego, CA · $119,630 – $152,062
This IT role at a Naval supply support center involves coordinating IT service transitions, validating contractor performance, and providing technical guidance on systems like NMCI and ONE-Net to regional military activities. The position suits someone with federal IT customer service experience and knowledge of infrastructure management who can work between military operations and external service providers.
Via USAJOBS · Apply there ↗
Technical Account Manager
LexisNexis Risk Solutions
Listed on LexisNexis Risk Solutions’s careers site · Apply there ↗
Systems Engineer
AeroVironment
Albuquerque, NM
Listed on AeroVironment’s careers site · Apply there ↗
Systems Engineer
Supercast
Washington, DC
Listed on Supercast’s careers site · Apply there ↗
IT Specialist (AI)
Centers for Medicare & Medicaid Services
San Francisco, CA · $90,925 – $118,204
A federal IT role building and maintaining AI/ML platforms at CMS, combining platform engineering with governance and compliance work. This suits someone with hands-on experience deploying machine learning systems who is comfortable navigating federal security and regulatory requirements.
Via USAJOBS · Apply there ↗
Skills Technical Support Engineer postings ask for
Measured from the 14 open roles, not from a curated list.
- JavaScript5 roles35.7%
- Python4 roles28.6%
- Amazon Web Services (AWS)3 roles21.4%
- CSS3 roles21.4%
- Git3 roles21.4%
- HTML3 roles21.4%
- Linux3 roles21.4%
- TypeScript3 roles21.4%
Employers hiring Technical Support Engineers
14 in total, most open roles first.
- Broadcom Inc.1 role
- CACognition AI1 role
- FIS1 role
- Iimpact.com1 role
- IIntercom1 role
- KLA-Tencor1 role
- LLangChain1 role
- LiveRamp1 role