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Technical Support Analyst

A Technical Support Analyst assists end users with software and hardware issues, troubleshooting problems via remote desktop tools and logging cases in ticketing systems. Armed with networking basics and strong customer service skills, they typically work within an IT help desk or vendor support team, resolving both routine and escalated technical issues. The role suits a communicative problem-solver who enjoys walking users through fixes step by step.

Top skills:Customer Service

Career ladder

Open Technical Support Analyst roles (3)

Apply for Technical Support Analyst at Motorola Solutions on their siteMotorola Solutions

Technical Support Analyst

Motorola Solutions

Allen, TX

Listed on Motorola Solutions’s careers site · Apply there ↗

Apply for Technical Support Analyst at ProQuest on their siteProQuest

Technical Support Analyst

ProQuest

R186- Ann Arbor

Listed on ProQuest’s careers site · Apply there ↗

Apply for Technical Support Analyst at Moody's Corporation on their siteMoody's Corporation

Technical Support Analyst

Moody's Corporation

Charlotte, NC

Listed on Moody's Corporation’s careers site · Apply there ↗

Likely next role (17)

Where Technical Support Analysts commonly go next: Incident Analyst, Technical Support Engineer.

Apply for Technical Support Engineer at FIS on their siteFIS

Technical Support Engineer

FIS

US IL BOL 270 SteA

Listed on FIS’s careers site · Apply there ↗

Apply for Technical Support Engineer at KLA-Tencor on their siteKLA-Tencor

Technical Support Engineer

KLA-Tencor

Listed on KLA-Tencor’s careers site · Apply there ↗

Technical Support Engineer (Network)

F5

This is a Level 2 technical support role focused on troubleshooting F5 networking products for enterprise customers across Europe, the Middle East, and Africa. It suits someone with hands-on network infrastructure experience who enjoys solving complex technical problems and communicating with customers across different technical backgrounds.

Listed on F5’s careers site · Apply there ↗

Broadcom Inc.

Staff Technical Support Engineer - Mainframe

Broadcom Inc.

$88,300 – $141,300

Broadcom seeks a seasoned mainframe technical support professional to resolve complex customer issues across their software portfolio and mentor junior engineers. This role suits experienced troubleshooters comfortable working independently on critical systems while fostering team development and contributing to knowledge sharing initiatives.

Listed on Broadcom Inc.’s careers site · Apply there ↗

Sr. Technical Support Engineer

Pendo

Full-time · Raleigh, NC · $105,000 – $120,000

A senior technical support role where you diagnose and resolve complex customer issues across Pendo's web and mobile products while translating customer problems into product insights for engineering teams. This suits experienced engineers who combine hands-on debugging skills with strategic thinking, thrive in high-volume environments, and actively shape how support operates rather than just handling tickets.

Listed on Pendo’s careers site · Apply there ↗

Apply for Technical Support Engineer I at Gofundme on their site

Technical Support Engineer I

Gofundme

Full-time · Remote · $59,500 – $82,000

A technical support engineering role where you'll investigate and resolve customer issues with GoFundMe's platform, manage escalation queues, and provide technical guidance to the customer experience team. This suits someone with troubleshooting expertise and customer service experience who wants to grow technical skills while directly helping users solve problems.

Listed on Gofundme’s careers site · Apply there ↗

Technical Support Engineer (Inference) - US Weekends

Together AI

Full-time · Remote · $160,000 – $230,000

A technical support engineer who handles customer issues with AI inference and fine-tuning platforms, working weekend shifts after an initial ramp-up period. The role bridges customer needs and internal engineering teams, requiring deep infrastructure expertise and hands-on troubleshooting of GPU clusters and Kubernetes deployments.

Listed on Together AI’s careers site · Apply there ↗

Technical Support Engineer, L2

LucidLink

US Remote · $72,000 – $107,400

A Level 2 technical support role at a file-streaming platform company, supporting cloud storage and networking products. Suits engineers with 2+ years of hands-on support experience who are comfortable troubleshooting across operating systems and cloud environments.

Listed on LucidLink’s careers site · Apply there ↗

Technical Support Engineer (4PM-12AM PST)

Sentry

San Francisco, CA · $100,000 – $120,000 · Remote

Sentry seeks a technical support engineer to provide after-hours coverage for APAC customers while building automation and AI tooling to scale support operations. The role combines hands-on debugging of complex distributed systems with engineering work to develop autonomous resolution systems, suited for someone who enjoys both customer-facing problem-solving and backend infrastructure work.

Listed on Sentry’s careers site · Apply there ↗

Apply for Technical Support Engineer at Sigma Computing on their site

Technical Support Engineer

Sigma Computing

Full-time · New York, NY · $90,000 – $115,000

This role supports Sigma's rapidly growing customer base by diagnosing and resolving complex technical issues with their cloud data platform, collaborating across product and engineering teams. It suits someone with cloud SaaS support experience and strong SQL skills who enjoys working directly with customers to drive solutions.

Listed on Sigma Computing’s careers site · Apply there ↗

Roles similar to Technical Support Analyst (32)

From Computer Support Specialist, Help Desk Analyst, Help Desk Technician, Incident Analyst, IT Support Specialist, Network Support Specialist, Systems Support Specialist, Technical Support Engineer.

Apply for Network Support Specialist at Lumos Networks on their site

Network Support Specialist

Lumos Networks

United States of America (USA), Remote

Listed on Lumos Networks’s careers site · Apply there ↗

Apply for Technical Support Engineer at FIS on their siteFIS

Technical Support Engineer

FIS

US IL BOL 270 SteA

Listed on FIS’s careers site · Apply there ↗

Apply for IT Support Specialist at Voyager on their site

IT Support Specialist

Voyager

Reno, NV

Listed on Voyager’s careers site · Apply there ↗

Apply for IT Support Specialist at Bend Studio on their siteBend Studio

IT Support Specialist

Bend Studio

Los Angeles, CA

Listed on Bend Studio’s careers site · Apply there ↗

Apply for Computer Support Specialist at U-Haul on their siteU-Haul

Computer Support Specialist

U-Haul

Tempe, AZ

Listed on U-Haul’s careers site · Apply there ↗

Apply for IT Support Specialist at Motorola Solutions on their siteMotorola Solutions

IT Support Specialist

Motorola Solutions

Culver City, CA

Listed on Motorola Solutions’s careers site · Apply there ↗

Apply for Technical Support Engineer at KLA-Tencor on their siteKLA-Tencor

Technical Support Engineer

KLA-Tencor

Listed on KLA-Tencor’s careers site · Apply there ↗

IT Service Delivery Analyst II (Test)

Impulse Space

Mojave

This role provides advanced technical support for the systems and environments used in engineering and test operations, handling complex issues across infrastructure and endpoints. It suits someone with strong troubleshooting skills who can work across multiple technical domains and collaborate effectively with infrastructure teams.

Listed on Impulse Space’s careers site · Apply there ↗

HD Analyst II

RBI

Corp - Syracuse Corporate Office

This is a technical support role for a large restaurant company, helping restaurant staff troubleshoot IT issues across point-of-sale and back-office systems. The position suits someone with helpdesk experience who is comfortable working in a fast-paced, multi-shift environment.

Listed on RBI’s careers site · Apply there ↗

IT Support Admin – Executive Briefing Center (EBC)

CrowdStrike

Full-time · Sunnyvale, CA · $85,000 – $120,000

This role manages the technology infrastructure of CrowdStrike's Executive Briefing Center, ensuring audiovisual systems and presentation technology work flawlessly during executive demonstrations and client meetings. It suits someone who enjoys hands-on technical troubleshooting, thrives under pressure in high-visibility situations, and wants direct exposure to company leadership and strategic customer relationships.

Listed on CrowdStrike’s careers site · Apply there ↗

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