L
$72,000 – $90,000
Listed on LucidLink’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
LucidLink seeks a Level 2 Technical Support Engineer to handle customer inquiries across multiple channels, troubleshooting complex issues with their cloud-based file streaming platform. The role suits someone with at least two years of support experience who enjoys diving into technical problems, understands networking fundamentals, and can work independently during US business hours.
Our summary, not LucidLink’s wording. The full posting is on their site.
Skills this role names
Log in to see which of these are already on your profile.
What they ask for
Required
- At least 2 years of technical support or similar experience
- Fluent written and spoken English
- Support experience with desktop applications (macOS, Windows, Linux)
- Ability to reproduce customer issues and lead debug sessions
- Collect and analyze debug information (logs, memory dumps)
- Knowledge of TCP/IP
Nice to have
- Cloud environment experience (e.g., AWS)
- Networking and storage knowledge
- Multi-host environment setup (virtualization)
- Ability to read and understand source code
- Scripting language proficiency for automation