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$72,000 – $107,400
Listed on LucidLink’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
A Level 2 technical support role at a file-streaming platform company, supporting cloud storage and networking products. Suits engineers with 2+ years of hands-on support experience who are comfortable troubleshooting across operating systems and cloud environments.
Our summary, not LucidLink’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 2+ years technical support experience
- fluent English written and spoken
- desktop application support on macOS, Windows, Linux
- ability to reproduce customer issues and lead debug sessions
- collect and analyze debug information (logs, memory dumps)
- knowledge of cloud environments, networking, storage
- set up multi-host virtualization environments to reproduce complex issues
- core US daytime hours availability (9 AM–6 PM local time)
Nice to have
- located in Pacific or Mountain time zone