L3 Technical Support Engineer - Enterprise Networking & AV Solutions
NetgearSan Jose, CA · Remote · full time · Senior
$96,000 – $109,000
Listed on Netgear’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
NETGEAR seeks an experienced L3 support engineer to diagnose and resolve complex enterprise networking and AV-over-IP issues, serving as the escalation point for customers and working directly with engineering teams. This role suits someone with deep networking protocol expertise and hands-on troubleshooting skills who enjoys solving intricate technical problems in a customer-facing environment.
Our summary, not Netgear’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 4+ years customer-facing technical support, network operations, or field support experience
- Fluent written and spoken English
- Extensive knowledge of networking protocols and topologies
- Hands-on expertise with VLANs, QoS, STP/RSTP, and Ethernet switching protocols
- Hands-on expertise with wireless networking deployment and troubleshooting
- Hands-on expertise with routing protocols and troubleshooting
- Hands-on expertise with IGMP Snooping, Querier, and multicast traffic optimization
- Hands-on expertise with CLI troubleshooting tools, port mirroring, and packet capture analysis
- Strong working knowledge of Wireshark
- Experience supporting or deploying NETGEAR switches or similar platforms (Cisco, Extreme, Aruba)
- Strong skills with technical documentation, ticketing systems, and remote diagnostic tools
- Calm and professional handling of escalations
- Consultative approach to customer satisfaction
- Effective communication with customers, partners, and internal teams
- Detail-oriented with strong organization and documentation habits
- Collaborative across Support, Engineering, and Product teams
Nice to have
- Familiarity with ProAV systems and tools such as Dante Controller, Q-SYS, NDI Studio Monitor, AMX, or Crestron NVX
- Experience supporting AV system integrators, event production, or ProAV deployments
- Industry certifications such as NETGEAR Certified, CCNA, CWNA, Dante Level 2+, or AVIXA CTS