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IT Support Specialist

An IT support specialist troubleshoots hardware, software, and network issues for end users, managing accounts and permissions through Active Directory and logging and resolving requests via ticketing systems like ServiceNow. They handle day-to-day Windows and macOS administration along with networking fundamentals to keep employees connected and productive. Found on help desks and IT departments across nearly every industry, this entry-to-mid-level role suits patient, methodical problem-solvers who communicate well with non-technical users.

Top skills:Active Directory

Duties & responsibilities

  • Troubleshoot and resolve hardware, software, and network issues for end users via ticketing systems
  • Provision, manage, and retire devices and endpoints across Windows, macOS, and other operating systems
  • Administer identity and access management platforms including SSO, MFA, and directory services
  • Support cloud applications and SaaS platforms used by employees
  • Maintain endpoint security through patch management, device encryption, and security compliance
  • Document issues, resolutions, and IT processes for knowledge sharing and compliance
  • Communicate technical information clearly to non-technical users and cross-functional teams

What IT Support Specialist roles involve, from employers’ own postings.

How much does an IT Support Specialist make?

Too few IT Support Specialist postings state pay to publish a median yet: 16 of 22 open roles do, and we wait for 25.

Who is hiring for IT Support Specialist roles?

22 open IT Support Specialist roles from 17 employers; the most at Army National Guard Units, Bend Studio and Stability AI.

From employers’ own postings, as of.

IT Support Specialist in the job market

Last checked October 28, 2026

Open roles
22

on Career App right now

Employers
17

hiring for it

Median pay
—

not enough disclosed

Disclose pay
—

of these roles

Open IT Support Specialist roles (22)

IT Specialist (Customer Support)

Food Safety and Inspection Service

Raleigh, NC · $107,301 – $144,493

A federal IT support specialist role managing enterprise hardware, mobile devices, and customer-facing technical services within a government information security office. This suits someone with hands-on experience deploying and troubleshooting enterprise infrastructure and a track record in tier-1 to tier-3 support workflows.

Via USAJOBS · Apply there ↗

IT Specialist (INFOSEC/CUSTSPT)

Military Treatment Facilities under DHA

Lemoore, CA · $75,278 – $97,867

A federal IT support role at a Naval Health Clinic providing technical help to end users, managing network infrastructure, and leading a small team of technicians. This suits experienced IT professionals ready to work in a government healthcare setting with security and customer support responsibilities.

Via USAJOBS · Apply there ↗

IT SPECIALIST (CUSTSPT)

Army National Guard Units

Augusta, ME · $68,545 – $89,114

This National Guard IT support role manages equipment loans and a self-service computer lab while providing technical help desk support to users across the organization. It suits someone with IT troubleshooting experience who can balance property management duties with customer service and system administration tasks.

Via USAJOBS · Apply there ↗

IT Specialist (CUSTSPT)

Federal Emergency Management Agency

New York, NY · $105,481 – $137,128

This IT support role at FEMA focuses on maintaining and troubleshooting systems and networks across regional offices, with responsibilities including hardware/software diagnostics, customer support coordination, and disaster recovery assistance. The position requires proven IT experience and involves potential emergency deployments with irregular schedules and extended travel.

Via USAJOBS · Apply there ↗

IT Support Specialist II

Hims and Hers

Full-time · Menlo Park, CA · $100,000 – $120,000 · Remote

This role provides second-level technical support for Hims & Hers' enterprise technology infrastructure, handling escalations from frontline support and mentoring the broader IT team. It suits experienced support specialists who can troubleshoot complex issues across Microsoft, Apple, and Google environments while managing device security and cloud collaboration tools.

Listed on Hims and Hers’s careers site · Apply there ↗

Apply for IT Support Specialist at Zillow on their siteZillow

IT Support Specialist

Zillow

Remote-USA

Listed on Zillow’s careers site · Apply there ↗

Service Desk lll

Crusoe

Full-time · Bellevue, WA · $100,000 – $120,000

Crusoe's Service Desk III role supports the company's AI infrastructure operations by troubleshooting and resolving technical issues across networks, servers, and cloud systems while partnering with internal teams and vendors. This position suits experienced IT professionals who excel at solving complex problems independently, enjoy working in fast-paced environments, and want to grow their technical expertise while contributing to an ambitious infrastructure company.

Listed on Crusoe’s careers site · Apply there ↗

Endpoint and Device Specialist

Tempo IO

Full-time · United States, Canada · Remote

This role manages the complete lifecycle of devices and endpoints for a SaaS company's remote-first workforce, from provisioning through retirement, with a focus on security, compliance, and automation. It suits someone with hands-on experience administering endpoint management platforms who enjoys solving infrastructure problems and partnering with security teams.

Listed on Tempo IO’s careers site · Apply there ↗

IT Support Specialist

Voyager

Full-time · Reno, NV · $80,000 – $95,000

This role provides hands-on IT support across hardware, software, and enterprise systems for a defense contractor's Nevada office, handling everything from user troubleshooting to device lifecycle management and secure facility operations. It suits experienced desktop support professionals comfortable working independently in a regulated environment where security compliance is as important as technical skill.

Listed on Voyager’s careers site · Apply there ↗

IT Support Engineer

Stability AI

Full-time · United States · $85,000 – $120,000

This is a technical support role for a globally distributed team, handling everything from employee onboarding and device provisioning to identity management and cloud application troubleshooting. It suits someone with IT fundamentals who enjoys working independently, values system reliability, and is curious about emerging technologies like generative AI and automation.

Listed on Stability AI’s careers site · Apply there ↗

View all 22 on Jobs

Likely next role (74)

Where IT Support Specialists commonly go next: Cyber Security Analyst, Cyber Security Specialist, Cybersecurity Analyst, Information Security Analyst, System Administrator, Systems Administrator, Systems Analyst.

IT SPEC (INFOSEC)

Air National Guard Units

Full-time · Camp Murray, WA · $83,935 – $109,122

This is a federal IT security role managing information assurance and cryptographic programs for an Air National Guard communications squadron. The position suits experienced security professionals ready to develop policy, conduct risk assessments, and oversee network protection across a military installation.

Via USAJOBS · Apply there ↗

IT CYBERSECURITY SPECIALIST (INFOSEC) T32

Army National Guard Units

Phoenix, AZ · $78,117 – $101,558

A National Guard cybersecurity role focused on network auditing, compliance verification, and incident response to maintain secure operations across military information systems. Suited for experienced IT security professionals with military background or eligibility who can work within DOD security frameworks.

Via USAJOBS · Apply there ↗

IT Specialist (INFOSEC)

Defense Logistics Agency

Arlington, VA · $121,785 – $158,322

This is a cyber defense role within a military organization's cybersecurity branch, responsible for detecting and responding to network threats through analysis and defensive tool management. It suits experienced cybersecurity professionals with demonstrated expertise in threat analysis, network defense, and security infrastructure.

Via USAJOBS · Apply there ↗

IT CYBERSECURITY SPECIALIST (SYSANALYSIS)

Defense Information Systems Agency

Fort Huachuca, AZ · $51,417 – $81,765

This role designs and executes testing and evaluation of military IT and cybersecurity systems for DISA, supporting Department of Defense acquisition decisions. It suits analysts or engineers with at least one year of experience in IT system analysis, cybersecurity compliance, or test coordination who want to contribute to national security operations.

Via USAJOBS · Apply there ↗

IT SPECIALIST (SYSADMIN)

U.S. Pacific Fleet

Pearl Harbor, Hawaii · $111,119 – $144,457

This role manages secure communications infrastructure and cryptographic systems for submarine fleet operations, handling policy development and system administration for communications security across a large military organization. It suits experienced IT professionals comfortable working with classified systems, regulatory compliance, and high-stakes infrastructure where security decisions have organization-wide impact.

Via USAJOBS · Apply there ↗

IT CyberSpec (INFOSEC), GS-2210-13 DIRECT HIRE

U.S. Coast Guard

Full-time · Elizabeth City, NC · $108,019 – $140,426

The U.S. Coast Guard is seeking a cybersecurity specialist to conduct security assessments, develop defense capabilities, and maintain audit tools for their information systems. This federal position suits experienced information security professionals who can evaluate compliance with cyber policies and help protect Coast Guard networks.

Via USAJOBS · Apply there ↗

IT PROJECT MANAGER (SYSANALYSIS)

Defense Finance and Accounting Service

Rome, NY · $89,508 – $121,502

This is a systems analyst role supporting the Department of Defense's financial management systems, focused on planning system changes, resolving technical problems, and ensuring compliance with DoD policies during application development and modernization. The position suits someone with IT infrastructure or systems experience who can coordinate across technical teams and stakeholders to implement secure, policy-compliant solutions.

Via USAJOBS · Apply there ↗

Information Technology Specialist (SYSTEMS ADMINISTRATION) - DIRECT HIRING AUTHORITY

Air Force Materiel Command

Kelly AFB, Texas; Lackland AFB, Texas · $90,823 – $140,403

A federal senior systems administrator role responsible for planning, installing, testing, and maintaining an organization's hardware and software infrastructure. This suits experienced IT professionals seeking advancement in a structured government environment with defined career progression.

Via USAJOBS · Apply there ↗

Information Technology Specialist (SYSANALYSIS)

Defense Security Cooperation Agency

Mechanicsburg, PA · $76,190 – $118,718

A systems analyst role supporting the Defense Security Cooperation Agency, responsible for designing, developing, and maintaining business processes and applications that serve military and defense finance customers. This position suits someone with IT systems analysis experience who can translate technical requirements into practical solutions and manage the full lifecycle from design through testing.

Via USAJOBS · Apply there ↗

Delta Information Systems Security Developer

Space Systems Command

Full-time · Kirtland AFB, New Mexico · $90,479 – $139,871

The Space Force seeks a cybersecurity specialist to embed within a space systems development team, ensuring security controls and policies protect ground systems, launch infrastructure, and space vehicles throughout their lifecycle. This role suits someone with formal security credentials or a relevant degree who can serve as the technical authority on compliance frameworks and threat mitigation in a research and operational environment.

Via USAJOBS · Apply there ↗

Roles similar to IT Support Specialist (36)

From Computer Support Specialist, Help Desk Analyst, Help Desk Technician, IT Specialist, Network Administrator, Systems Support Specialist, Technical Support Analyst, Technical Support Engineer, Technical Support Supervisor.

Apply for IT Specialist at National Oceanic and Atmospheric Administration on their site

IT Specialist

National Oceanic and Atmospheric Administration

College Park, MD · $85,447 – $111,087

Via USAJOBS · Apply there ↗

TITLE 32 IT SPEC (PLCYPLN) GS-2210-11

Air National Guard Units

Charleston, WV · $75,278 – $97,867

This Air National Guard position advises base leadership on information technology and communications infrastructure, planning systems and enforcing policy across the wing. It suits experienced IT professionals with a military background seeking to combine technical expertise with strategic planning in a defense environment.

Via USAJOBS · Apply there ↗

IT SPECIALIST (CUSTSPT)

Naval Supply Systems Command

San Diego, CA · $119,630 – $152,062

This IT role at a Naval supply support center involves coordinating IT service transitions, validating contractor performance, and providing technical guidance on systems like NMCI and ONE-Net to regional military activities. The position suits someone with federal IT customer service experience and knowledge of infrastructure management who can work between military operations and external service providers.

Via USAJOBS · Apply there ↗

IT Specialist (AI)

Centers for Medicare & Medicaid Services

San Francisco, CA · $90,925 – $118,204

A federal IT role building and maintaining AI/ML platforms at CMS, combining platform engineering with governance and compliance work. This suits someone with hands-on experience deploying machine learning systems who is comfortable navigating federal security and regulatory requirements.

Via USAJOBS · Apply there ↗

IT Specialist (Network Services)

U.S. Army Cyber Command

Fort Huachuca, AZ · $91,205 – $124,649

This is a DOD Cyber Excepted Service network role at Fort Huachuca that involves coordinating service interruptions, translating requirements into network specifications, and configuring systems to support Army LAN/WAN infrastructure. The position suits experienced IT professionals with hands-on network management experience who can work with classified networks and represent the office in technical meetings.

Via USAJOBS · Apply there ↗

IT Specialist (Artificial Intelligence) DIRECT HIRE

U.S. International Trade Commission

Full-time · Washington, DC · $143,913 – $187,093

The U.S. International Trade Commission seeks an AI specialist to architect and oversee the agency's artificial intelligence systems, from strategy and governance through deployment and workforce training. This role suits someone with deep enterprise AI platform experience who can lead secure, compliant implementations across federal cloud infrastructure while advising leadership on AI adoption and risk.

Via USAJOBS · Apply there ↗

Apply for IT SPECIALIST at U.S. Army Corps of Engineers on their site

IT SPECIALIST

U.S. Army Corps of Engineers

Pittsburgh, PA · $106,437 – $158,322

Via USAJOBS · Apply there ↗

IT Specialist (Network)

Deputy Assistant Secretary for Information and Technology, Department of Veterans Affairs

Full-time · Salt Lake City, Utah; Seattle, Washington; Phoenix, Arizona; Los Angeles, California; San Francisco, California; Denver, Colorado; Washington, District of Columbia; Miami, Florida; Atlanta, Georgia; Chicago, Illinois; Indianapolis, Indiana; New Orleans, Louisiana; Boston, Massachusetts; Minneapolis, Minnesota; Kansas City, Missouri; Albuquerque, New Mexico; New York, New York; Oklahoma City, Oklahoma; Portland, Oregon; Austin, Texas · $89,508 – $145,468

This role supports the Veterans Affairs' network infrastructure as part of their enterprise connectivity and collaboration services, requiring oversight of WAN and LAN operations, monitoring tools, and security systems to keep the agency's communications running reliably. It suits someone with hands-on experience managing data center networks, infrastructure devices, and both physical and virtual network environments who can handle operational complexity while coordinating changes and configuration management.

Via USAJOBS · Apply there ↗

IT Specialist (Policy and Planning)

Bureau of Economic Analysis

Suitland, MD · $85,447 – $133,142

This federal IT role manages technology governance, compliance, and budget planning for an economic analysis bureau. It suits someone experienced in government IT processes, capital planning, and system auditing who can coordinate across teams and maintain detailed documentation.

Via USAJOBS · Apply there ↗

Apply for IT Specialist at Nuclear Regulatory Commission on their site

IT Specialist

Nuclear Regulatory Commission

Arlington, TX · $97,307 – $150,426

Via USAJOBS · Apply there ↗

Skills IT Support Specialist postings ask for

Measured from the 22 open roles, not from a curated list.

Employers hiring IT Support Specialists

17 in total, most open roles first.

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