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$130,000 – $195,000
Listed on LangChain’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
A senior technical support role focused on helping AI and infrastructure engineers troubleshoot production issues with LangChain's platform and open-source tools. This suits experienced technical support professionals who want to work with complex distributed systems and take on escalations while helping define support excellence in the AI space.
Our summary, not LangChain’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 6+ years in technical support, solutions engineering, or SRE in deeply technical B2B environments
- Expert troubleshooting across APIs, SDKs, distributed systems, and cloud-native stacks
- Python programming experience
- Hands-on knowledge of Kubernetes and Docker
- Experience with logs, traces, and metrics in observability tools
- Experience supporting enterprise customers and collaborating with engineering on escalations
Nice to have
- TypeScript experience
- Familiarity with OpenTelemetry and LLM provider integrations