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$130,000 – $195,000
Listed on LangChain’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
LangChain seeks a senior troubleshooter to handle escalations from AI engineers and infrastructure teams deploying production LLM applications, partnering with engineering and product to resolve complex issues and improve support processes. The role combines deep technical triage, mentorship of support staff, and advocacy for customer needs across a platform used by Fortune 500 companies.
Our summary, not LangChain’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 6+ years in technical support, solutions engineering, or SRE roles in B2B technical environments
- Expert troubleshooting across APIs, SDKs, distributed systems, and cloud-native stacks
- Python programming experience
- Hands-on knowledge of Kubernetes and Docker
- Experience with logs, traces, and metrics in observability tools
- Experience supporting enterprise customers and escalations with engineering
Nice to have
- TypeScript experience
- Familiarity with Datadog, OpenTelemetry, and LLM provider integrations