Occupation
Systems Support Specialist
A Systems Support Specialist keeps an organization's computers, servers, and user accounts running, typically as part of an IT helpdesk or infrastructure team reporting to an IT manager. Daily work involves troubleshooting hardware and software issues, administering Windows/Linux systems and Active Directory accounts, and logging and resolving requests through ITIL-based ticketing systems like ServiceNow. The role suits detail-oriented, patient problem-solvers with solid networking fundamentals who enjoy direct end-user support.
Top skills:Active Directory
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