CA
Listed on Cognition AI’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role supports customers with billing, subscription, and payment issues for an AI software company. It suits people with customer support experience who are detail-oriented, comfortable with billing systems, and want to solve operational problems while working with engineering and finance teams.
Our summary, not Cognition AI’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 2+ years customer support, billing operations, revenue operations, customer success, or account management experience
- Familiarity with subscription billing platforms like Stripe or Chargebee
- Familiarity with ticketing systems like Zendesk, Pylon, or Intercom
- Excellent written communication skills
- Strong attention to detail with billing-related work
- Ability to manage high volume of concurrent tickets
- Ability to triage ambiguous issues and drive resolution with urgency
- Comfortable working across multiple tools and systems
- Ability to operate in fast-paced environment with evolving processes
Nice to have
- Experience supporting enterprise customers through invoicing and procurement workflows
- Experience with refunds, credits, failed charges, disputes, proration, and renewals
- Experience writing help center articles, documentation, macros, or runbooks
- Experience identifying recurring issues and improving processes to reduce ticket volume
- Interest in AI and developer tools