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$110,000 – $129,000
Listed on Vanta’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role owns the performance, knowledge, and customer experience of Vanta's AI support agent, keeping it accurate, helpful, and ready for product launches. It suits someone with technical support experience who can treat an AI system as a product to measure and improve weekly, balancing correctness with customer satisfaction.
Our summary, not Vanta’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 3+ years technical support in B2B SaaS
- hands-on experience with AI-powered support tools
- structured writing skills for knowledge management
- data-driven decision making
- systems thinking
- customer judgment to balance technical correctness with user experience
- authorization to work in the U.S. without sponsorship
Nice to have
- experience administering Intercom and Fin
- background in knowledge management or content design
- experience with conversational interfaces
- experience leading support tool rollout or migration
- exposure to security, compliance, or GRC concepts