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$25 / hour
Listed on Novig’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
A customer support specialist role for a sports prediction market platform, handling high-volume live chat and email during game nights. Best suited for someone energized by fast-paced, time-sensitive work who understands sports betting and thrives under pressure.
Our summary, not Novig’s wording. The full posting is on their site.
What they ask for
Required
- Handle live chat and email support via Intercom
- Resolve user issues quickly and escalate appropriately
- Learn internal admin tools for account verification and troubleshooting
- Work Thursday–Monday nights (6 PM–2 AM ET) or Monday–Friday days (9 AM–5 PM ET)
- Understand sports betting lines, spreads, and exchange mechanics
- Stay calm and focused during high-volume periods
Nice to have
- Flag recurring issues and contribute to documentation improvements
- De-escalate frustrated users with empathy
- Think critically and make judgment calls in ambiguous situations
- Eager to learn sports betting and market mechanics