Occupation
Technical Support Director
A Technical Support Director runs an organization's technical support operations, setting service standards, staffing plans, and escalation procedures for handling complex customer issues. They apply ITIL/ITSM frameworks to structure incident and problem management and rely on CRM/ticketing systems like Zendesk or ServiceNow to track performance metrics. Strong team leadership and customer escalation management skills are essential, as this director typically oversees multiple support managers and reports to a VP of Customer Success or Operations.
Top skills:Team Leadership
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