Senior Customer Experience Pro (Delivery Design & Operations - Mid-Market
IntuitSan Diego, CA · Senior
Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Design and optimize customer experience strategies and operational frameworks for mid-market support services, translating business goals into scalable delivery models and continuously improving service quality through data-driven insights and cross-functional collaboration.
Our summary, not Intuit’s wording. The full posting is on their site.
Skills this role names
Log in to see which of these are already on your profile.
What they ask for
Required
- 3+ years in mid-market or enterprise customer experience strategy, product management, or related roles
- Proven track record in SaaS or services-based industries with focus on revenue and customer growth
- Strong analytical and problem-solving skills with ability to translate data into actionable insights
- Experience leading cross-functional teams and influencing stakeholders
- Design thinking and systems thinking methodology application
- Bachelor's degree in Business, Technical, or Science discipline
Nice to have
- Accounting services industry familiarity
- Experience with customer experience creation from concept to production