Key Account Manager, Customer Excellence (level III)
The Greenbrier CompaniesLake Oswego, OR · Remote · full time · Senior
Listed on The Greenbrier Companies’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role manages high-value customer accounts at a rail equipment manufacturer, owning relationship development, complex issue resolution, and cross-functional coordination to drive retention and satisfaction. It suits experienced account managers ready to work independently on strategic accounts while mentoring junior colleagues and leveraging data to guide decisions.
Our summary, not The Greenbrier Companies’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Bachelor's degree in business, marketing, or related field, or equivalent education and experience
- Five or more years of progressive account management or customer relationship management experience
- Demonstrated success independently managing complex customer relationships and escalated issues
- Advanced communication, negotiation, and relationship-building skills
- Ability to analyze multifaceted business issues and recommend practical solutions
- Proficiency with Salesforce and Microsoft Office
- Ability to use data to guide decisions and account strategies
- Strong planning, prioritization, project coordination, and problem-solving skills
Nice to have
- Proficiency with CRM software like Salesforce
- Knowledge of railcar leasing and asset lifecycle management
- Ability to work on-site at Lake Oswego, Oregon office