Skill
Customer Journey Mapping
Marketing and Social Media
Customer journey mapping is a visualization technique that charts the steps a customer takes when interacting with a company, from initial awareness through purchase and post-sale support, highlighting touchpoints, emotions, and pain points along the way. UX designers, marketers, and CX professionals use journey maps to identify gaps in the experience and align teams around a shared view of the customer's path. The output is typically a diagram or chart used as a reference for planning improvements.
Customer Journey Mapping in the job market
Last checked October 28, 2026
- Open roles
- 4
- Employers
- 2
- Median pay
- —
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Open roles requiring Customer Journey Mapping (4)
Senior Director US Omnichannel/ Digital Engagement
Biogen
Full-time · Cambridge, MA · $234,000 – $322,000
This senior leadership role drives the transformation of Biogen's US omnichannel and digital engagement strategy, combining AI-powered personalization with brand marketing execution across multiple therapeutic areas. The position suits an experienced digital strategist who can lead teams, influence executives, and translate business objectives into seamless customer experiences across all touchpoints.
Listed on Biogen’s careers site · Apply there ↗
Principal Product Manager, Services Segmentation
Intuit
Mountain View, CA · $243,000 – $328,500
This role leads the transformation of customer service experiences for financial and payroll products, bridging product teams with support operations to drive customer satisfaction and retention. It suits an experienced leader who thrives in cross-functional environments and has built strategies that connect customers with the right expertise while optimizing resolution at scale.
Listed on Intuit’s careers site · Apply there ↗
Group Manager - QuickBooks CX - Foundational Experiences
Intuit
Mountain View, CA · $219,500 – $297,000
Lead the customer experience strategy and team for QuickBooks' foundational products, working across product, design, and engineering to simplify workflows and build customer confidence. This role suits an experienced CX or product leader who thrives in cross-functional environments and can balance strategic vision with hands-on execution.
Listed on Intuit’s careers site · Apply there ↗
Vice President, Product Management - Customer Success
Intuit
San Diego, CA · $320,000 – $433,000
This VP role leads product strategy and execution for customer success capabilities across Intuit's Credit Karma and TurboTax platforms, owning the vision for how customer success drives growth, retention, and engagement. It suits an experienced leader comfortable with cross-functional influence who can translate customer insights into scalable product experiences and build high-performing teams.
Listed on Intuit’s careers site · Apply there ↗
Roles that use Customer Journey Mapping
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