Occupations

1982 roles mapped with the career paths between them and the skills they run on.

• Customer Service RepresentativesCustomer service representatives are the frontline of an organization, handling inbound questions, complaints, and requests via phone, chat, or email. They log interactions and track resolutions in CRM platforms like Zendesk or Salesforce, applying problem-solving and conflict resolution skills to turn frustrated customers into satisfied ones. Clear, patient communication is the defining trait of people who thrive in this role, since they often serve as a company's only direct human contact with its customers.
• Customer Service SpecialistCustomer Service Specialists handle customer inquiries and issues across various channels—phone, email, chat, or in-person—for companies or their clients, working to resolve problems and provide support within established processes and systems. The role typically involves managing customer interactions, documenting information, following troubleshooting procedures, and collaborating with other departments to address needs, often in fast-paced environments with performance metrics around response time and satisfaction. It suits organized, patient individuals with strong communication skills who can handle repetitive interactions calmly and adapt to different customer personalities and situations.
• Customer Solutions SpecialistA Customer Solutions Specialist works directly with clients to identify their needs, troubleshoot problems, and implement solutions using company products or services. The role typically involves responding to customer inquiries via phone, email, or chat, walking clients through technical or procedural issues, and escalating complex problems to appropriate teams. This position suits people with strong communication skills, patience, and problem-solving ability who can maintain composure while helping customers resolve issues.
• Customer Succes Operations AnalystA Customer Success Operations Analyst supports the customer success team by managing data, processes, and systems that help ensure customers achieve their goals with a product or service. The role typically involves tracking customer health metrics, managing CRM systems and databases, analyzing customer data to identify at-risk accounts, and generating reports that help success managers prioritize their work and demonstrate customer outcomes. This position suits organized, analytically-minded people who are comfortable with data tools and spreadsheets, enjoy problem-solving around operational efficiency, and want to support customer-facing teams from a backend perspective.
• Customer Success AssociateCustomer Success Associates help clients get value from a company's product or service by providing support, training, and guidance across channels like email, phone, and chat. Their day-to-day work includes onboarding new customers, answering product questions, troubleshooting issues, and ensuring clients understand how to use features effectively to meet their goals. The role suits people with strong communication skills, patience with technical details, and a genuine interest in solving customer problems and building relationships.
• Customer Success EngineerA Customer Success Engineer combines technical expertise with customer relationship management to help clients get value from a product or service after purchase. The role typically involves providing technical support and guidance, troubleshooting issues, training users, and serving as a bridge between customers and internal product and engineering teams. Customer Success Engineers suit technically skilled people who enjoy direct customer interaction, problem-solving, and working cross-functionally to ensure client success and satisfaction.
• Customer Success ManagerA Customer Success Manager works with existing customers, usually in a SaaS or subscription business, to ensure they realize value from a product and renew or expand their contracts over time. They manage onboarding and retention strategy for an assigned book of accounts, use CRM software to track health scores and touchpoints, perform customer data analysis to spot churn risk or upsell opportunity, and rely on cross-functional collaboration with sales, support, and product teams to resolve issues. This client-facing role is common in tech companies and is typically held by relationship-oriented professionals with backgrounds in account management, sales, or support.
• Customer Support AdvisorCustomer Support Advisors serve as the front line for resolving customer questions and issues, working within CRM software like Zendesk or Salesforce and ticketing systems to track and manage cases. Strong communication skills, active listening, and conflict resolution are central to the role, as advisors work to de-escalate frustrated customers and find satisfactory solutions. This role exists across nearly every industry and suits patient, empathetic individuals who thrive on helping others.
• Customer Support ManagerA Customer Support Manager oversees a team of technical support engineers or customer service representatives, handling escalations, team performance, and the coordination between support tiers or departments. The role combines personnel management with responsibility for support quality, response times, and customer satisfaction metrics, typically involving tools like ticketing systems and CRM platforms to track and analyze support operations. This position suits people with both technical depth and strong interpersonal skills who can lead teams while maintaining operational discipline and understanding customer needs.
• Customer Support SpecialistCustomer Support Specialists handle inquiries, complaints, and technical issues from customers across phone, email, chat, and social media, troubleshooting problems and coordinating with internal teams to resolve them. The role requires product knowledge—whether of software platforms, physical equipment, or services—and involves communicating clearly with customers, documenting interactions, and escalating complex issues appropriately. The work suits detail-oriented people with strong communication skills and patience in high-volume, sometimes stressful environments where customers may be frustrated.
• Customer Support Team ManagerA Customer Support Team Manager leads and oversees a team of customer support representatives, handling day-to-day operations including scheduling, performance management, and quality assurance. They work with support platforms and ticketing systems to monitor team metrics, resolve escalated customer issues, and collaborate with product and sales teams to improve customer experience. This role suits experienced support professionals with strong leadership skills, the ability to develop and motivate teams, and comfort working in structured environments where customer satisfaction metrics drive priorities.
• Cyber Security AdministratorA Cyber Security Administrator manages an organization's security infrastructure, configuring firewalls and SIEM systems to monitor network traffic and detect threats. They lead vulnerability management efforts and coordinate incident response when breaches or suspicious activity occur, typically sitting within an IT or dedicated security team. This role suits a vigilant, technically rigorous professional responsible for day-to-day defense of enterprise networks.
• Cyber Security AnalystA Cyber Security Analyst monitors an organization's networks and systems for threats, investigating and responding to security incidents as they arise. Day-to-day work centers on SIEM platforms for threat detection, network security monitoring, vulnerability assessments, and executing incident response procedures when breaches occur. This front-line IT security role suits vigilant, technically curious individuals who thrive on identifying and neutralizing emerging threats.
• Cyber Security ArchitectA Cyber Security Architect designs the high-level security structure of an organization's IT environment, producing security architecture design blueprints that account for risk management priorities across business units. They design cloud security controls across AWS, Azure, or GCP, increasingly building toward zero trust architecture rather than traditional perimeter-based models, and define identity and access management standards that other teams implement. This senior, strategic role typically reports to a CISO and is held by highly experienced security professionals who have progressed from security engineering or analyst roles into enterprise-wide design responsibility.
• Cyber Security EngineerA Cyber Security Engineer builds and maintains the technical defenses that protect an organization's networks and cloud environments, implementing network security and cloud security controls across day-to-day operations. They use scripting and automation to reduce manual toil, manage SIEM/SOAR platforms for detection and response, and often perform penetration testing to validate that defenses hold up against real attack techniques. This hands-on role sits within security operations or engineering teams and is typically held by technically skilled professionals with a systems or software background pursuing certifications like OSCP or CISSP.
• Cyber Security ManagerA Cyber Security Manager leads an organization's security team and strategy, overseeing staff and programs that protect systems and data from cyber threats. They combine security leadership with risk management and regulatory compliance oversight, using SIEM insights to guide decisions and directing incident response management during major security events. This senior role suits experienced security professionals who can bridge technical detail with executive-level communication and team leadership.
• Cyber Security SpecialistA Cyber Security Specialist implements and maintains the technical defenses that protect an organization's networks and systems, focusing on network security, firewalls, and vulnerability assessment. They monitor SIEM alerts and ensure security compliance with internal policies and external regulations. This hands-on technical role suits detail-oriented IT professionals who enjoy hardening systems against evolving attack techniques.
• Cyber Security TechnicianA Cyber Security Technician provides front-line support for an organization's security systems, monitoring alerts through SIEM tools, maintaining firewalls, and troubleshooting network security issues as they arise. Working under security administrators or engineers within an IT department, they focus on hands-on monitoring and remediation tasks rather than strategic design. The role suits someone early in a security career who is methodical, technically curious, and comfortable with continuous monitoring work.
• CybersecurityCybersecurity professionals protect an organization's systems and data from threats, monitoring network security with SIEM tools and conducting penetration testing to identify vulnerabilities before attackers do. They increasingly focus on cloud security as infrastructure moves off-premises, and lead incident response efforts when breaches or attacks occur. The field draws technically skilled, vigilant people who often hold certifications like Security+, CISSP, or CEH and thrive on staying ahead of evolving threats.
• Cybersecurity AnalystA Cybersecurity Analyst monitors an organization's networks and systems for threats, using SIEM tools to aggregate logs and alerts and applying threat intelligence to understand emerging attack patterns relevant to the business. They lead or support incident response when breaches or suspicious activity occur, perform vulnerability management to prioritize patching, and maintain baseline network security controls like firewalls and intrusion detection. This role sits within a security operations center (SOC) or IT security team and is typically held by early-to-mid career professionals with a background in IT, networking, or a security certification such as Security+ or CySA+.
• Cybersecurity ConsultantCybersecurity Consultants advise organizations on securing their systems, data, and networks by assessing vulnerabilities, designing security architectures, and helping implement defensive tools and practices across cloud, on-premises, and hybrid environments. The work typically combines technical depth in areas like network security, threat detection, identity and access management, and cloud platforms with client-facing advisory responsibilities, often involving hands-on deployment and optimization of security solutions alongside strategic planning. The role suits experienced security professionals who combine strong technical fundamentals with communication skills and enjoy solving complex security problems for diverse clients.
• Cybersecurity EngineerA Cybersecurity Engineer designs, builds, and hardens the technical security infrastructure that protects an organization, focusing on network security and cloud security across environments like AWS, Azure, or GCP. They use scripting and automation to streamline detection and response, configure and tune SIEM/SOAR platforms, and often conduct penetration testing to proactively find weaknesses before attackers do. This hands-on engineering role sits within IT security or platform engineering teams and is typically held by technically strong professionals with software or systems engineering backgrounds and security certifications like OSCP or CISSP.
• Cybersecurity Threat EngineerCybersecurity Threat Engineers combine offensive security testing with defensive strategy to identify and remediate vulnerabilities across an organization's systems and networks. They conduct red team operations, perform vulnerability assessments, and work with incident response to understand attacker tactics and strengthen security posture, often automating remediation and building security processes at scale. The role suits technically skilled security professionals with deep knowledge of attack vectors and defensive technologies who can think strategically about organizational security and typically move into it after several years in hands-on security roles.
• Cybsersecurity Incident Response ManagerA Cybersecurity Incident Response Manager leads an organization's response to major security breaches and attacks, coordinating technical teams, communication with stakeholders, and remediation efforts across multiple locations and time zones. The role involves triaging incidents, overseeing investigation and containment, documenting lessons learned, and building processes and teams that improve response capabilities over time. It suits security professionals with strong operational leadership experience who can work effectively across technical staff and business executives under high pressure.
• Cybsersecurity Incident Response SpecialistCybersecurity Incident Response Specialists investigate and contain security incidents when they occur at organizations, identifying the scope of breaches, removing malware or unauthorized access, and working to restore systems to normal operation. The role involves monitoring security alerts, analyzing logs and network traffic, collaborating with IT teams during active incidents, and documenting findings for remediation and compliance purposes. This position suits technically skilled problem-solvers who remain calm and focused under pressure, have strong investigative instincts, and thrive in fast-paced, reactive environments where decisions must be made quickly with incomplete information.

Find where you fit

Your work history places you on this map — each role you add connects you to an occupation, its career paths, and the open roles that match it.