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Customer Success Associate

Customer Success Associates help clients get value from a company's product or service by providing support, training, and guidance across channels like email, phone, and chat. Their day-to-day work includes onboarding new customers, answering product questions, troubleshooting issues, and ensuring clients understand how to use features effectively to meet their goals. The role suits people with strong communication skills, patience with technical details, and a genuine interest in solving customer problems and building relationships.

Open Customer Success Associate roles (2)

Military Coordinator/Payor Success Associate

Talkspace

Full-time · New York, NY · $40,515 – $60,000 · Remote

This role combines military member coordination with broader payor success support, handling referrals, escalations, and back-office processes for a telehealth mental health platform. It suits someone detail-oriented who enjoys process improvement and cross-team collaboration in a healthcare operations environment.

Listed on Talkspace’s careers site · Apply there ↗

Customer Success Associate

AlphaSense

Full-time · New York, NY · $70,000 – $85,000

This role supports AlphaSense customers in adopting and getting value from the AI-powered market intelligence platform through onboarding, training, and ongoing engagement. It suits someone who enjoys working with diverse user groups, can explain technical features in accessible terms, and thrives in a fast-paced environment balancing multiple client interactions.

Listed on AlphaSense’s careers site · Apply there ↗

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