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Customer Success Associate

Customer Success Associates help clients get value from a company's product or service by providing support, training, and guidance across channels like email, phone, and chat. Their day-to-day work includes onboarding new customers, answering product questions, troubleshooting issues, and ensuring clients understand how to use features effectively to meet their goals. The role suits people with strong communication skills, patience with technical details, and a genuine interest in solving customer problems and building relationships.

Open Customer Success Associate roles (1)

Customer Success Associate

AlphaSense

Full-time · New York, NY · $70,000 – $85,000

AlphaSense seeks a Customer Success Associate to help enterprise clients adopt and get value from their AI-driven market intelligence platform. You'll onboard new users, re-engage inactive ones, support training sessions, and gather product feedback from a diverse client base to improve the platform and inform the broader team.

Listed on AlphaSense’s careers site · Apply there ↗

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