Occupation
Customer Support Team Manager
A Customer Support Team Manager leads and oversees a team of customer support representatives, handling day-to-day operations including scheduling, performance management, and quality assurance. They work with support platforms and ticketing systems to monitor team metrics, resolve escalated customer issues, and collaborate with product and sales teams to improve customer experience. This role suits experienced support professionals with strong leadership skills, the ability to develop and motivate teams, and comfort working in structured environments where customer satisfaction metrics drive priorities.
Open Customer Support Team Manager roles (1)
Customer Support Team Manager
Topline Pro
Full-time · Brooklyn, NY · $110,000 – $140,000
Lead and scale a customer support team at a venture-backed startup serving small service businesses, managing daily operations, metrics, and cross-functional collaboration while building systems for growth. This role suits an experienced support leader comfortable with hands-on work, decisive action in fast-changing environments, and developing high-performing teams.
Listed on Topline Pro’s careers site · Apply there ↗
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