Occupation
Customer Support Specialist
Customer Support Specialists handle inquiries, complaints, and technical issues from customers across phone, email, chat, and social media, troubleshooting problems and coordinating with internal teams to resolve them. The role requires product knowledge—whether of software platforms, physical equipment, or services—and involves communicating clearly with customers, documenting interactions, and escalating complex issues appropriately. The work suits detail-oriented people with strong communication skills and patience in high-volume, sometimes stressful environments where customers may be frustrated.
Duties & responsibilities
- Respond to customer inquiries and complaints across phone, email, chat, and social media channels
- Troubleshoot technical issues and reproduce bugs to identify root causes
- Document customer problems and interactions in support systems for tracking and analysis
- Communicate technical information clearly to both technical and non-technical users
- Escalate complex or unresolved issues to appropriate internal teams or engineering
- Identify patterns in individual support requests to surface systemic product or process issues
- Provide educational content or guidance to help customers understand product features and functionality
What Customer Support Specialist roles involve, from employers’ own postings.
How much does a Customer Support Specialist make?
Too few Customer Support Specialist postings state pay to publish a median yet: 3 of 9 open roles do, and we wait for 25.
Who is hiring for Customer Support Specialist roles?
9 open Customer Support Specialist roles from 7 employers; the most at Lucid Software, Runway and American International Group.
From employers’ own postings, as of.
Customer Support Specialist in the job market
Last checked October 27, 2026
- Open roles
- 9
- Employers
- 7
- Median pay
- —
- Disclose pay
- —
on Career App right now
hiring for it
not enough disclosed
of these roles
Open Customer Support Specialist roles (8)
Customer Support Specialist
American International Group
Jeffersonville, IN
Listed on American International Group’s careers site · Apply there ↗
Restaurant Support Representative
Slice
Debar, Ohrid, Skopje
This role supports restaurants using Slice's platform by handling partner inquiries, resolving operational issues, and providing product feedback through email, SMS, and direct outreach. It's ideal for someone who enjoys problem-solving in a fast-paced environment and wants to help independent restaurant owners succeed.
Listed on Slice’s careers site · Apply there ↗
Billing and Claims Support Representative
Talkspace
Full-time · New York, NY · $25 / hour · Remote
This role supports Talkspace clients with billing questions, insurance claims, and related administrative tasks, handling both routine inquiries and complex escalations. It suits someone with health insurance claims experience who enjoys detailed problem-solving and wants to help people navigate mental healthcare access.
Listed on Talkspace’s careers site · Apply there ↗
Support Specialist, US Tier 2
Runway
Full-time · New York, NY · $75,000 – $90,000 · Remote
Runway is hiring a Tier 2 support specialist to handle high-volume customer tickets for their AI-powered creative platform while identifying patterns and driving product improvements. The role suits someone who thrives under pressure, thinks analytically about user problems, and combines technical curiosity with a genuine interest in creative tools or AI.
Listed on Runway’s careers site · Apply there ↗
Customer Support Specialist
DriveTime
Mesa, AZ
A customer support role handling inquiries and complaints across phone, text, and social media for a used car dealership and finance company. This suits someone with collections or customer service experience who can manage conflict under pressure and coordinate across departments to resolve issues.
Listed on DriveTime’s careers site · Apply there ↗
Customer Operations Intern - Part-Time 2026
Lucid Software
Internship · Salt Lake City, UT
This internship involves supporting Lucid's customers through technical troubleshooting, billing issues, and community engagement while contributing to product improvements through operational insights. The role suits someone pursuing a degree who wants exposure to customer operations, technical support, and cross-functional collaboration in a hybrid environment.
Listed on Lucid Software’s careers site · Apply there ↗
Product Support Specialist, Pacific/Mountain Time
Linear
Full-time · North America · Remote
Linear seeks a customer support specialist who will handle technical support inquiries, document issues, and relay customer feedback to inform product decisions. This role suits someone with technical aptitude and experience supporting engineers or technical users.
Listed on Linear’s careers site · Apply there ↗
Product Support Specialist
Lucid Software
Full-time · Salt Lake City, UT
A customer support role focused on helping Lucid's users resolve technical issues while building community and creating educational content. This suits people who enjoy both problem-solving and writing clear explanations for non-technical audiences.
Listed on Lucid Software’s careers site · Apply there ↗
Employers hiring Customer Support Specialists
7 in total, most open roles first.