Occupations

1982 roles mapped with the career paths between them and the skills they run on.

• Credit ManagerA Credit Manager oversees a company's credit policies, evaluating customer creditworthiness through credit analysis and financial statement analysis before extending trade credit or loans. They manage risk assessment processes, oversee collections management for past-due accounts, and ensure practices align with regulatory compliance requirements. This role typically sits within a finance or accounting department at banks, lenders, or companies that extend credit to business customers.
• Credit Portfolio OfficerA Credit Portfolio Officer manages and monitors a financial institution's loan portfolio, assessing credit risk, tracking borrower performance, and ensuring compliance with lending standards and regulations. The role involves analyzing financial statements, reviewing loan agreements, managing problem accounts, and working with underwriters and collection teams to maintain portfolio health and minimize losses. The position suits detail-oriented professionals with strong analytical skills, financial acumen, and the ability to make sound credit decisions under regulatory oversight.
• Credit SpecialistA Credit Specialist assesses creditworthiness, reviews financial documents, and evaluates loan or credit applications for banks, credit unions, and lending institutions. The role involves analyzing credit reports, income verification, employment history, and debt-to-income ratios to make approval or denial decisions, typically using loan management systems and credit analysis tools. The position suits detail-oriented individuals with strong analytical skills and knowledge of lending standards, credit regulations, and risk assessment.
• Crew Planning SpecialistA Crew Planning Specialist manages the scheduling and assignment of workers to shifts, projects, or operations in industries like aviation, film, construction, or maritime work. The role involves coordinating personnel availability, certifications, and legal labor regulations to ensure adequate staffing while optimizing costs and operational efficiency, typically working with workforce management software and scheduling systems. The position suits people with strong organizational skills, attention to detail, and the ability to balance competing demands across multiple teams or sites.
• CRM AdministratorA CRM administrator manages the configuration, data quality, and daily operations of customer relationship management platforms like Salesforce or HubSpot for an organization. They build workflow automations, maintain data hygiene, create reporting dashboards, and manage system integrations via APIs to connect the CRM with other business tools. This role typically sits within sales operations or IT and requires someone detail-oriented with strong technical and troubleshooting skills.
• CRM AnalystA CRM Analyst manages and optimizes customer relationship management systems, analyzing data on customer interactions, sales pipelines, and business processes to identify trends and improvement opportunities. The role involves configuring CRM software like Salesforce or Microsoft Dynamics, creating reports and dashboards, and working with both technical teams and business users to ensure the system supports sales, marketing, and customer service operations effectively. The position suits detail-oriented professionals with strong analytical and problem-solving skills who are comfortable learning specific CRM platforms and translating business requirements into system solutions.
• CRM DeveloperA CRM Developer builds and customizes customer relationship management platforms like Salesforce and HubSpot for a company's sales, marketing, or IT department, often as part of a broader software or business systems team. Work includes writing Apex code and API integrations, querying and modeling data with SQL, and building workflow automation to streamline sales and support processes. The role fits developers who combine software engineering skill with an understanding of business sales and service workflows.
• CRM ManagerA CRM Manager oversees the systems and processes that manage customer relationships, administering platforms like Salesforce or HubSpot and building marketing automation workflows to nurture leads and retain customers. They use data analysis and customer segmentation to design targeted campaigns and improve customer lifetime value, often partnering with marketing, sales, and IT teams. This role is typically found within a marketing department and is held by someone with strong technical platform skills paired with a customer-centric marketing mindset.
• CT TechnicianCT technologists perform computed tomography scans that give physicians cross-sectional views of the body, working in hospital radiology departments, emergency settings, and outpatient imaging centers. Their responsibilities center on CT scanning technique and precise patient positioning, always following strict radiation safety guidelines to minimize dose. They manage completed studies through PACS/imaging software and frequently administer contrast to improve diagnostic detail.
• Culinary DirectorA Culinary Director sets menu and culinary strategy across multiple restaurant locations or a hospitality brand, driving culinary innovation while controlling food costs and managing vendor relationships at scale. They oversee multi-unit management, working with chefs de cuisine and executive chefs at each property to ensure brand consistency and quality standards. This senior executive role sits above individual kitchens, requiring both business acumen and deep culinary expertise across a restaurant group or hotel chain.
• Curriculum and Instructional DeveloperA Curriculum and Instructional Developer designs educational programs and course materials for schools, universities, or corporate training departments, applying instructional design principles to structure learning objectives and assessment design. They build content within learning management systems (LMS) and use eLearning authoring tools to create interactive, multimedia lessons. The role attracts education professionals with a background in curriculum design who enjoy translating subject-matter expertise into effective learning experiences.
• Curriculum DesignerA Curriculum Designer plans and structures educational programs, courses, and learning pathways for schools, universities, or corporate training departments, applying curriculum development principles and instructional design models like ADDIE to ensure content builds logically toward defined learning outcomes. They design assessments to measure mastery, select and configure learning management systems for delivery, and incorporate educational technology to support diverse learners. This role is common in K-12 and higher-ed instructional teams as well as corporate learning and development groups, typically held by someone with a background in education, instructional design, or a specific academic subject area.
• Curriculum DeveloperA Curriculum Developer builds out the actual lessons, modules, and materials that bring a course structure to life, applying curriculum design principles and instructional design methodology to create content that is engaging and pedagogically sound. They write and organize content development for delivery through LMS platforms and design learning assessment tools such as quizzes and rubrics to track student progress. Found in schools, universities, and corporate training teams, this role is often filled by former teachers, subject-matter experts, or instructional designers who enjoy hands-on content creation.
• CustodianCustodians maintain cleanliness and sanitation in buildings, facilities, and grounds by performing tasks like sweeping, mopping, restroom cleaning, and trash removal, often using specialized cleaning equipment and chemicals. The work spans offices, manufacturing facilities, warehouses, and retail spaces, typically involving standing for extended periods and lifting heavy loads, sometimes with additional duties like managing shopping carts or equipment operation. The role suits detail-oriented, physically capable individuals who can work independently, often on shifts that include evenings, nights, or weekends, and who take satisfaction in maintaining clean and safe spaces.
• Customer and Client SupportCustomer and Client Support professionals serve as the front line between a company and its customers, resolving issues, answering questions, and maintaining satisfaction through phone, chat, or email channels. Daily work relies on CRM software like Salesforce or Zendesk and ticketing systems to track and resolve cases, paired with strong conflict resolution and problem-solving skills. These roles range from entry-level call center agents to senior support specialists, all built around clear communication under sometimes stressful conditions.
• Customer Enablement ManagerA Customer Enablement Manager designs and delivers educational programs and resources that help customers understand and effectively use a company's product or service. The role combines instructional design, content creation, and program management to reduce customer onboarding time and improve product adoption, often working cross-functionally with product, marketing, and support teams. This position suits detail-oriented professionals who excel at breaking down complex features into clear learning experiences and can manage multiple educational initiatives simultaneously.
• Customer Experience ManagerA Customer Experience Manager owns the end-to-end quality of how customers interact with a company, building customer journey maps to identify friction points across sales, support, and product touchpoints. They track sentiment and loyalty through customer feedback and NPS management, mine CRM software like Salesforce and broader data analysis to spot trends, and rely on cross-functional leadership to align marketing, product, and support teams around experience improvements. This role is typically found in mid-to-large consumer or SaaS companies and is held by someone with a background in customer service, marketing, or operations who thinks analytically about the customer lifecycle.
• Customer Experience Team LeadA Customer Experience Team Lead supervises a small team of customer service representatives who handle inbound calls, orders, and customer inquiries, typically using ticketing and internal management systems to track interactions and performance. The role combines hands-on team management—scheduling, coaching, and performance monitoring—with direct involvement in customer-facing work during peak periods, requiring strong communication skills and the ability to maintain service quality under pressure. This position suits experienced customer service professionals with supervisory aptitude who can motivate teams to meet both efficiency and quality targets in fast-paced environments.
• Customer ServiceCustomer Service representatives serve as the front-line point of contact for a company, answering inquiries, resolving complaints, and processing requests via phone, chat, or email within call centers or support departments across virtually every industry. They rely on ticketing systems and CRM software like Zendesk or Salesforce to log and track cases, applying active listening and conflict resolution skills to de-escalate frustrated customers. The job attracts patient, communicative individuals who can stay calm under pressure while representing a company's brand and values.
• Customer Service AgentCustomer Service Agents handle inquiries and issues from customers across phone, email, chat, and other channels, diagnosing problems and resolving them or escalating to appropriate teams. The role typically involves using ticketing systems and knowledge bases to track interactions, manage multiple customer conversations simultaneously, and maintain detailed records of issues and resolutions. The work suits detail-oriented people with strong communication skills and patience for repetitive problem-solving, though specific technical knowledge requirements vary widely depending on the product or service supported.
• Customer Service AssociateA Customer Service Associate handles direct customer interactions and support across various channels, including phone, email, chat, and in-person contact, addressing inquiries, resolving complaints, and providing product or service information. The role involves documenting customer interactions in support systems, processing transactions or requests, and escalating complex issues to supervisors or specialized teams when needed. The position suits detail-oriented individuals with strong communication skills, patience, and the ability to remain calm under pressure while managing multiple customer needs.
• Customer Service DirectorA Customer Service Director sets and executes customer experience strategy for an entire support organization, overseeing call centers, help desks, or field service teams and providing team leadership to managers below them. They monitor performance metrics and KPIs like CSAT, resolution time, and first-contact resolution, drive process improvement initiatives to reduce cost and boost quality, and administer CRM systems that unify customer data across channels. This senior leadership role reports to a VP of Operations or COO and is typically held by an experienced people manager who has advanced through frontline and mid-management customer service roles.
• Customer Service ManagerA Customer Service Manager leads a team of customer support representatives, typically within a company's operations or customer experience organization, to ensure clients receive timely and effective service. Responsibilities include team leadership, resolving escalated conflicts, tracking performance metrics and KPIs, and shaping broader customer experience strategy, often supported by CRM software. The role suits an empathetic yet metrics-driven leader who can motivate a team while keeping customer satisfaction high.
• Customer Service ManagersCustomer service managers lead teams of representatives responsible for resolving customer issues and maintaining satisfaction across call centers, retail operations, or support departments. They use CRM software such as Salesforce or Zendesk to monitor case volume and set KPI and performance management targets for their staff, while personally stepping in for conflict resolution on escalated or high-stakes complaints. The role blends team leadership with clear communication, since managers must coach representatives and report outcomes to upper management.
• Customer Service RepresentativeA Customer Service Representative is the front-line point of contact who handles inbound customer inquiries, complaints, and support requests across phone, chat, and email channels, commonly found in call centers, retail, and support departments of nearly every industry. The role demands strong communication and problem-solving skills, the ability to multitask across several open cases, and conflict resolution to de-escalate frustrated customers. Most representatives work daily within CRM platforms like Zendesk or Salesforce to log interactions and track case resolution.

Find where you fit

Your work history places you on this map — each role you add connects you to an occupation, its career paths, and the open roles that match it.