HH
$100,000 – $120,000
Listed on Hims and Hers’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role provides second-level technical support for Hims & Hers' enterprise technology infrastructure, handling escalations from frontline support and mentoring the broader IT team. It suits experienced support specialists who can troubleshoot complex issues across Microsoft, Apple, and Google environments while managing device security and cloud collaboration tools.
Our summary, not Hims and Hers’s wording. The full posting is on their site.
Skills this role names
Log in to see which of these are already on your profile.
What they ask for
Required
- 3-5 years IT support or helpdesk experience
- Resolve complex technical issues beyond Tier 1 scope
- Support Microsoft, Apple, Atlassian, and Google products in enterprise environments
- Troubleshoot conferencing and collaboration tools
- Knowledge of endpoint security management and device protection
- Work independently with minimal supervision
- Manage support ticket queues with urgency and attention to detail
Nice to have
- Experience with JAMF or Intune MDM solutions
- Policy creation using Automox
- Occasional travel to Palo Alto office