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Workforce Management

Human Resources and People Operations

Workforce management (WFM) is the set of processes and software used to optimize employee scheduling, forecast staffing needs, track attendance, and manage labor costs, commonly used in call centers, retail, and healthcare settings. Managers and WFM analysts use platforms like Kronos, ADP, or NICE to align staffing levels with anticipated demand while ensuring compliance with labor laws. It's a key competency for operations managers and HR/workforce analysts.

Workforce Management in the job market

Last checked October 28, 2026

Open roles
8

on Career App

Employers
5

hiring for it

Median pay
—

not enough disclosed

Disclose pay
—

of these roles

Open roles requiring Workforce Management (8)

Director, Educational Opportunities Section

Offices, Boards and Divisions, Department of Justice

Washington, DC · $151,661 – $228,000

This role leads the Civil Rights Division's Educational Opportunities Section, overseeing litigation and investigations into discrimination in schools. It suits an experienced attorney with deep expertise in federal education civil rights law and a proven track record managing complex organizations and diverse teams at the executive level.

Via USAJOBS · Apply there ↗

Human Resources Specialist (Classification)

U.S. Agency for Global Media

Washington, DC · $121,785 – $158,322

This federal HR role manages position classification policy and operations for a media agency, handling everything from writing agency-wide staffing policies to adjudicating classification appeals. It suits experienced HR professionals who can navigate complex personnel management issues and provide strategic guidance to agency leadership.

Via USAJOBS · Apply there ↗

Intuit

Group Manager, Operational System Capabilities

Intuit

San Diego, CA · $190,000 – $257,000

Lead the operational systems that route and manage customer interactions across Intuit's Expert Network, defining multi-year strategy for workforce management and routing platforms while owning their production health and evolution. This role suits experienced operations technology leaders who combine platform thinking, technical depth, and executive presence to drive outcomes across matrixed teams.

Listed on Intuit’s careers site · Apply there ↗

Director, Global Payroll & HR Operations

Under Armour

Full-time · Remote, US · $165,000 – $220,000

Lead Under Armour's global payroll operations across 25+ countries, directing strategy, vendor management, and modernization of payroll systems and processes. This role suits an experienced payroll leader with strong technical expertise in compliance, accounting controls, and cross-functional partnership who can build and mentor a high-performing team.

Listed on Under Armour’s careers site · Apply there ↗

Cloud Contact Center (Genesys) Consultant/Manager - Mexico

Accenture

Accenture seeks a consultant or manager to lead cloud contact center transformation projects using Genesys, designing and implementing modern customer service solutions including AI chatbots and digital roadmaps. This role suits experienced professionals ready to work with global clients on strategy-driven implementations in Mexico.

Listed on Accenture’s careers site · Apply there ↗

Intuit

Principal Vendor Partner Manager

Intuit

San Diego, California, United States | Toronto, Ontario, Canada · CA$148,500 – CA$201,000

This principal-level role leads strategic vendor and business process outsourcing partnerships for a customer success organization, managing performance KPIs, designing service delivery programs, and driving cross-functional transformation initiatives. It suits experienced operations and partnership leaders who excel at data-driven performance management, stakeholder influence, and scaling service delivery across complex partner ecosystems.

Listed on Intuit’s careers site · Apply there ↗

Intuit

Head of Core & Premium Accountant Support

Intuit

Mountain View, CA

This is a senior operations leadership role managing customer support delivery for accountants across an internal team and a global network of outsourced partners. The position combines accountability for service quality and KPIs with responsibility for transforming the support function into a credentialed, expertise-driven operation.

Listed on Intuit’s careers site · Apply there ↗

Intuit

Director, Service Delivery — Money Services & Workforce Solutions

Intuit

San Diego, CA · $251,500 – $340,000

This Director-level role leads operational and service delivery transformation across Intuit's rapidly growing Money Services and Workforce Solutions business, overseeing a large, multi-layered organization responsible for customer satisfaction, efficiency, and compliance. It suits an experienced operations executive comfortable redesigning complex systems at scale while managing ongoing delivery, with particular strength in AI-driven organizational change and regulated environments where execution discipline is critical.

Listed on Intuit’s careers site · Apply there ↗

Employers hiring for Workforce Management

5 in total, most open roles first.

Related skills

Curated neighbors in the taxonomy, whether or not employers ask for them together.

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